Bilingual Finance Customer Dealer Support

Responsibilities:

Support Retail Finance team
Support Legal with bankruptcy, mediation, repossession and recoveries
Follow-up for cancelled insurance policies.
Update new insurance information.
Verifying system generated letters for accuracy
Respondingto dealers, End-users and Internal staff inquiries
Payout requests, Insurance, Sales programs, DealerLink, General inquiries
Provide online trainingfor dealers and staff with regards to DealerLink functionality.
Receivingincoming mail for processing on accounts
Finalizingand booking contracts
Maintain a positivecompany image while speaking to our dealersand customers
Vett incoming contracts for proper version, missing information, booking details
Verify Pre-authorized payment details
Various contract processing functions including sorting and filing
Update new PAP information
Process change of address

Qualifications:

Post-secondary degree or diploma and 2 to 3 years of related work experience in customer service.
Bilingual (French/English) verbal and written communication skills
Strong aptitude for learning quickly, and training, coaching and providing others with assistance.
Excellent time management and organizational skills and the ability to multi-task and meet deadlines.
Demonstrated ability in core and role specific competencies including teamwork, adaptability, listening, interpersonal and verbal communication, results orientation, judgement

Exact Match Recruitment Inc

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