Fullscript leads the way in proactive whole-person care, empowering over 100,000 healthcare practitioners to serve 10 million patients. Our platform enables practitioners to deliver complete care; designing holistic health plans, educating patients, managing lab diagnostics, and prescribing high-quality supplements—all in one place.

Come build a healthier future with us and let’s make healthcare whole.

We are looking for a Customer Success Specialist with a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences.

Who you are:

Customer Service Enthusiast - You have a proactive approach to providing personalized, efficient assistance that fosters lasting relationships
Detail-Oriented - You have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries
Relationship Cultivator - You have a high degree of empathy and excellent interpersonal skills
Tech Curious - You have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools

What you'll bring to the table

A passion for customer satisfaction and a naturally engaging personality
Ability to multi-task and manage all customer service platforms
A strong commitment to excellence in all you do!
Exceptional verbal and written communication skills
Strong organizational skills and the ability to manage information from various sources simultaneously
An adaptable nature, ready to embrace change and tackle new challenges
A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada
Experience with Zendesk and other SaaS productivity tools would be a bonus
Basic understanding of frontend or backend development
Knowledge or interest in integrative health or any wellness certifications would be advantageous

What We Can Offer You

Flexible Paid Time Off program
Fullscript’s RRSP program and Stock Options
Flexible & customizable benefits packages with up to 2k for paramedical services (mental health, naturopathic)
Discount on the Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives

2/3/25

Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡 For those not near a Fullscript office, remote work is supported within their home province or state, with occasional opportunities to connect in person

Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to accommodations@fullscript.com and let us know the nature of your request and your contact information.

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

Want to learn more? Check us out at www.fullscript.com, www.rupahealth.com or find us on social media.

IN THE NEWS: Fullscript acquires Rupa Health

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Customer Success Specialist