Job Description

Graywood Sporting Group Inc

Warranty and Service Center Technician

Daiwa Canada

Peterborough, ON.

Daiwa is a leading manufacturer of fishing rods, reels and accessories. We are looking for a qualified person to facilitate warranty and service processes at Daiwa Canada National Warranty and Service Center.

Responsibilities

· Daily communication with consumers on warranty and service related inquires via phone, email and in-person

· Repair and maintain Daiwa rods and reels

· Identify, troubleshoot and correct product issues

· Determine warranty claims and follow processes to resolve claims

· Ship and receive goods – parts, replacement product, etc.

· Manage inventory and sales data

· Invoice and collect payment for services

· Document activity and provide detailed communication to management

· Attend consumer and industry trade shows as required

· Develop and streamline processes to better service customers and meet objectives

Requirements

The successful candidate should be highly motivated and able to manage time effectively to meet objectives

· Experience with managing inventory and sales

· Strong ability to read and understand schematics

· Proficient in excel, word and email

· Strong communication, multitasking and organizational skills

· Strong mechanical skills required to disassemble and reassemble products

· Ability to work both individually and in a team environment

· Valid passport, drivers license and reliable vehicle

Compensation – To be discussed with applicant

Contact – Greg McIntyre greg@graywoodsporting.com

Graywood Sporting Group inc

Open Positions

Daiwa Warranty and Service Center Technician