Job Description

Benefits:

Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Bonus based on performance

Spa Sales Associate - (Front Desk)

Hand & Stone Massage and Facial Spa Barrie has a job opening for a career oriented, reliable, and experienced sales professional to join our spa front desk team. This role is ideal for someone who takes pride in delivering exceptional client experiences, thrives in a fast-paced, multitasking environment, has a natural sales ability and understands the importance of follow-through and accountability. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.

This is not an entry-level role. Previous demonstrable experience in the above, gained preferably in a hospitality, high end wellness, spa, or retails sales environment) is a must, in order to be considered in this role.

About the Role:
As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence. This position demands emotional intelligence, excellent customer relations skills, attention to detail and a strong sense of responsibility.

What Youll Do:

Greet and check in clients warmly and professionally
Confidently sell memberships, upgrades, gift cards, and retail products
Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
De-escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
Multi-task under pressure while maintaining a positive demeanor
Follow up with clients to encourage repeat visits and promote current offers
Work closely with the spa team to ensure smooth and efficient daily operations

Take ownership of any service or operational gaps and resolve them proactively

Who You Are:

A proven salesperson, comfortable talking about products and services
Strong ability to enhance customer experience with Spa treatment modalities and closing sales
Experienced, reliable, ability to use own initiative and self-directed you do what needs to be done without being asked
Calm and professional under pressure; you thrive when things get busy
Highly organized with impeccable attention to detail
Tech-savvy, able to quickly learn scheduling software and systems
Excellent verbal and written communication skills
Warm, approachable, and team-oriented
Reliable and punctual (strog sense of responsibility and accountability)
Flexible and available to work evenings, weekends, and holidays as needed

Qualifications:

Minimum 3 years of experience in a sales, customer service, or front desk role
Experience in spa, salon, fitness(sales), or hospitality preferred
Proven track record of meeting or exceeding sales goals

What We Offer:

Hourly wage + commissions on memberships and product sales
Staff discounts on services and retail products
Flexible scheduling of Full-time hours
Health benefits for full-time employees
A clean, professional, and supportive work environment
Ongoing training and growth opportunities
Opportunity for advancement into a Team Lead/Assistant Management role if available

Company Benefits:

Hourly wage plus commissions and bonuses
Flexible schedules
Professional and safe work environment
Employee discounts
Employee referral bonus
Training

Apply Now:
If you are a high-performing, service-driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you're a fit for this position.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

Hand & Stone - Barrie North

Open Positions

Spa Sales Associate (Front Desk)