HomeRoots is disrupting the B2B wholesale of Furniture & Home Decor leveraging Ai based platform. Our manufacturers and distributors from all over the world rely on HomeRoots to penetrate and/or expand their market share in the North American retail market.

The Seller Onboarding Manager will be responsible for overseeing the end-to-end onboarding process for new sellers joining our platform. This role will involve managing a team, ensuring a seamless and positive experience for sellers from initial sign-up to their first sale, and driving continuous improvement to enhance the onboarding journey. The ideal candidate will have strong leadership skills, a passion for customer success, and the ability to manage multiple priorities in a fast-paced environment.

General Duties/Attributes Needed:

Perform prospecting activities such as cold calling and networking
Follow up with sellers regularly to ensure needs are being met and identify opportunities.
Support and solve problems for sellers by understanding and exceeding their expectations
Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
Develop and implement strategies to increase seller engagement, retention, and success on the platform.
Identify pain points and opportunities for improvement in the onboarding process, recommending and executing solutions.
Monitor key performance metrics (KPIs) for the onboarding team, including onboarding speed, seller satisfaction, and first-sale time, and work to meet/exceed goals.
Build and maintain strong relationships with sellers, offering proactive support and guidance to help them get the most out of the platform.
Provide insights and feedback to the product and development teams based on seller feedback to improve platform functionality.
Create and maintain onboarding resources, including training materials, tutorials, and FAQs, to support sellers throughout their journey.

Qualifications:

3+ years of experience in seller onboarding, account management, customer success, or a related field; experience in e-commerce or marketplace environments is a plus.
Proven track record of managing a team, setting objectives, and driving results.
Strong communication and interpersonal skills, with the ability to build relationships with sellers and cross-functional teams.
Excellent problem-solving skills and the ability to handle complex issues with a positive, solution-oriented approach.
Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
Experience with CRM and onboarding software/tools is a plus.
Data-driven, with the ability to analyze and report on key metrics to make informed decisions.
Entrepreneurial spirit and desire to work in a fast-paced growing company
Self-starter with the ability to manage multiple priorities with minimal supervision
Ability to operate under fast-pace and dynamic working environment.
Bachelor's Degree

A major plus to have one or more of these:

Experience with B2C or B2B E-Commerce platforms, retail, or online marketplaces such as Amazon, Walmart, Wayfair, Google Shopping, or eBay.
Experience with selling into, managing relationships with, listing, and promoting products on major retailer e-commerce sites.
Experience with shipping and logistics.
Proven track record with sales of Home Products: Furniture, Home Décor, Textile or Lighting

5-10% Travel time may be required.

HomeRoots

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E-Commerce Seller Onboarding Manager