Location: Calgary, Alberta

Position Type: Full-Time

Position Summary

We are seeking an experienced and highly organized MOA-IVF to support our clinic. This role focuses on administrative coordination to ensure efficient clinic flow and support the nursing team throughout fertility treatment cycles, reporting to the Nurse Manager.

This role will not typically involve in-person patient interactions and will involve a high degree of desk/computer work.

What You’ll Be Doing

Patient Coordination

Manage high-volume phone lines, emails, and patient inquiries
Support scheduling of procedures and in-clinic appointments related to IVF treatment cycles
Maintain patient confidentiality and provide clear communication regarding clinic processes
Coordinate distribution of patient information packages and provide updates on next steps in treatment

Administrative Support for IVF Treatment Flow

Ensure all required documentation and consents are completed
Prepare and organize patient charts and electronic records for clinical staff
Liaise with nursing staff and interdisciplinary team members to support patient care
Track and update patient progress through treatment cycles

Medical Records & Data Management

Input and maintain accurate patient data in EMR systems
Access and retrieve patient information via secure portals and fax
Ensure timely documentation and compliance with clinic protocols

Core Competencies

Demonstrates professionalism, integrity, and accountability
Works collaboratively with nursing staff, physicians, and administrative teams
Maintains a patient-focused approach in all communications
Supports process improvement and team efficiency

Education & Experience

High school diploma required
Completion of a Medical Office Assistant (MOA) certificate/diploma or equivalent
Minimum 2 years of experience in a medical office or administrative setting
Experience in fertility, women’s health, or a clinical environment preferred
Experience with Alberta Netcare and EMR systems preferred
eIVF experience is an asset
Experience working in a high-volume environment

Knowledge & Skills

Ability to work independently and within a team
Strong communication skills (written and verbal)
Proficiency with EMR systems and standard office tools
Strong organizational and time management skills
Attention to detail and accuracy
Ability to prioritize in a fast-paced environment

What we offer you!

Competitive compensation
Comprehensive benefits with a Health Spending Account
Employer matching retirement program
Fertility Benefits
Employee assistance program
3-week vacation
E-tools to assist with meditation, sleep, focus, etc.
First-class work facilities
Personal & professional development

DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!

PS… Regional Fertility Program is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.

We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.

Indiana Fertility Institute

Open Positions

Medical Office Assistant-IVF- Permanent- Full Time