📍 Bilingual (French) Customer Service Representative — Greater Toronto Area (On-Site, Markham, ON)

Full-Time | On-Site | French/English Required

We are looking for a Bilingual Customer Service Representative to join an excellent organization experiencing significant growth based Markham. This is a fully in-office role (5 days/week) supporting operations, sales, and marketing teams while delivering exceptional customer care. The successful candidate must have professional or native-level French proficiency and strong communication skills in both French and English.

In this role, you will be a key part of the first line of support for sales order processing and customer inquiries. You’ll troubleshoot issues, provide guidance, manage adhock administrative requests, and support the Operations team while ensuring a seemless customer experience. Moreover, you will also work within their ERP system for order coordination, data accuracy, and reporting while ensuring a positive experience for clients in the medical profession.

The success candidate will be patient, highly detail-oriented, well organized, proactive in problem resolution and thrive in a fast-paced - team oriented environment.

Key Responsibilities

Accurately enter sales orders, including payment coordination within a short period of time after receiving
Maintain data integrity within ERP tools, including customer information and training documentation
Take incoming customer calls and emails regarding inquiries and open order status
Collaborate with the Operations Team to confirm lead times, shipment dates, and changes to order status
Maintain accurate record keeping for all orders and associated documentation
Update and manage department reports according to established procedures
Build strong rapport with customers and deliver exceptional service at every touchpoint
Support ad hoc administrative tasks and cross-departmental projects as required

Qualifications

Fluent in French and English (the interview will be conducted in both languages)
Post-secondary education (University Degree preferred)
Strong background in customer service within the medical/ hospital environment
Proficiency in Microsoft Office and Google products
Proven commitment to customer satisfaction and relationship building
Strong attention to detail and the ability to work both independently and collaboratively
Comfortable working in a fast-paced, customer-focused environment
Experience in the medical or healthcare industry is considered a strong asset (candidate with this experience will be considered a better match for the role)

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Bilingual Customer Service Representative