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DATE: April 24th, 2024

LOCATION: Toronto, ON - McEwan Case Management Services: Community Support, Addiction Support Housing (ASH), Positive Services Coordination (PSC)

COMPENSATION: $79,230 - $93,039 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Program Manager.

Job Summary

The Program Manager oversees the administration, management, operations, coordination, and delivery of all consumer services for a LOFT Community Service Program, and its multiple locations, in accordance with the established philosophy and policies of LOFT and government regulatory agencies.

The Program Manager is responsible for the overall direction, coordination, and supervision of staff, including training and development programs.

The Program Manager establishes and maintains effective client and community relations, combined with a strong advocacy role to meet the varied needs of the program in liaison with LOFT Community Services.

Programs You Will Be Supporting

McEwan Community Support provides Case Management for adults 16 or older living with HIV or AIDS, who experience mental health challenges and/or substance use issues in the Toronto core, who experience homelessness/marginally housed, supporting health care and system navigation, and ensuring inclusiveness of LGBTQ+ and BIPOC communities, with the goal of community re-integration and personal empowerment.

The Positive Service Coordination provides Intensive short-term Case Management for individuals 18 years or older who are homeless, living with HIV/AIDS or identify as Transgender and experiencing health and/or mental health crisis, cycling within our various systems in the Toronto downtown core. The program includes formal cross-sectoral partnerships that serve to increase access to health and community services as well as increasing coordination and integration of services.

The Addiction Supportive Housing Program is a partnership between LOFT/McEwan & Fife House; wherein, McEwan provides long term intensive Case Management and Fife provides the Housing units within Toronto at scattered sites for those 18 years or older who are HIV+ with high substance use challenges, who are homeless, and cycling through the medical/withdrawal management systems.

What You Will Do

1. Program Management and Operation

Plans, develops and implements the Program’s content, scope, priorities and deliverables, ensures the incorporation of agency ideals, policies, procedures, and funder expectations.
Establishes Program operational parameters, staffing models, fiscal and service quality policies, procedures and standards in conjunction with their Director and Associate Director.
Ensure DEI practices are embedded in clinical practices, policy and interventions.
Prepares annual service plans with input from a variety of sources.
Develops program manuals and client documentation practices for the program conjunction with their Associate Director.
Monitors and evaluates program performance and service delivery models, conducts planning and evaluation initiatives conjunction with their Associate Director.
Develops and implements projects within the program’s mandate in response to client needs.
Develops and maintains a positive social environment within the Program that is consistent with the overall objectives, policies and criteria for clients as established by LOFT.
Responsible for the overall direction, coordination, and supervision, training, development, and performance management of all Program staff, ensuring that an anti-racism, anti-oppression lens is applied.
Supervises Program Coordinator, Program staff and provides team leadership to establish a healthy supportive working environment consistent with LOFT’s operating principles.
Responsible for the selection and hiring of all Program staff, ensuring that processes are in alignment with equity and anti-racism principles.
Monitors and ensures Program compliance with licensing, funder requirements, employment legislation, safety codes and organizational operating principles.
Collaborates with community agencies working in partnership to provide high quality services
Oversees and monitors Occupational Health and Safety and ensures that standards are being met.
Investigates and reports on a variety of incidents or serious occurrences.
Determines the impact of changes within immediate community on the Program and its operations and responds proactively to these changes.

2. Client Care

Oversees the administration, management, operations, coordination, and delivery of all client services at the Program.
Works with the coordinator to oversee the planning and creation of all client care plans.
Advocates on behalf of the client group within the community.
Serve as an advocate and facilitator for clients pertaining to the services and supports they require.
Maintains regular contact with residents and responds to client concerns, input and feedback.
Promotes client participation and partnership in the operation of the Program.
Remains up to date on mental health initiatives, environmental factors, socio-economic conditions, available social services, and other issues faced by LOFT’s clients.

3. Financial Responsibility

Works with the Associate Director to oversee the administration, management, and coordination of all Program Financial Resources.
Determines spending priorities and oversees expenditures according to approved Program budgetary allocations.
Maintains Program occupancy rates based on funding requirements.
Establishes and implements Program fiscal control practices.
Assists the Associate Director and LOFT’s Finance department in formulation of the Program’s budget and the annual budget submission to funders.
Identifies or cultivates new sources of funding, liaises with funders, assists with preparation of funding proposals.
Reviews monthly petty cash, staff expense claims, timesheets, and other payroll information in a timely fashion.

4. Information Responsibility

Oversees the administration, management, and operations of all Information Resources at the Program.
Overall responsibility for the storing, sharing and use of confidential client data at the Program.
Maintains current and accurate records of care services and documented behaviours for all clients served by the Program in accordance with established procedures.

5. Material Responsibility

Overall responsibility for all Program locations including facilities, equipment, vehicles, and other LOFT property.
Oversees licensing, inspections, upkeep, fire/safety regulations standards, and maintenance for all Program locations, equipment, vehicles, and other LOFT property.
Reports building and maintenance issues to Facilities Management in a timely manner.

What You Bring

Must Haves

Post-secondary degree in Human Services or equivalent
A minimum of five years of experience in direct service work.
A minimum of three years of experience in program administration/management including service delivery, program development, staff supervision, budget administration, and liaison with community partners.
Experience in the planning and delivery of direct services in accordance with Psychosocial Rehabilitation Principles.
Experience in facilitating and driving quality improvement and ensuring excellence in standards of service.
Extensive knowledge and understanding of mental health and mental health initiatives and of the types of issues faced by disadvantaged adults including: substance abuse, racism, discrimination, homelessness, unemployment, and social isolation caused by lack of education, poverty, illness or age.
Knowledge of the environmental, socio-economic conditions in the community, the social services provided by all three levels of government and of the services provided by other community agencies.
Understanding of cultural competency and anti-oppression framework.
Knowledge of the challenges of delivering community based supportive housing for consumers with special needs, vulnerable persons with special needs, mental health and socially disadvantaged individuals.
Knowledge of Psychosocial Rehabilitation Principles (PSR) with the ability to put them into practice.
Knowledge of the Tenant Protection Act, and tenant rights and obligations.
Computer literate and able to use Microsoft Office software, write clear concise reports, and use provincial common assessment tools
Demonstrated team leadership ability to manage, team-build, and coach staff on an individual and program team level.
Excellent interpersonal, communication, advocacy, mediation, and group dynamics skills are required to engage consumers, funders, community groups, the public, and the media.
Proven skill in analytical decision making, program planning, implementation, evaluation and project management.
Ability to adapt quickly to changing priorities and intervene in urgent situations.

Nice-to-Haves

Knowledge of other languages is an asset.
Understanding of cultural competency and anti-oppression framework;
Reflective of a multi-barriered group, as serviced by the program, a strong asset

What We Offer

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: May 3rd, 2024

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