Job Description

Job Title – Product Specialist

Department – Strategic Initiatives

Reports to – Director, Product Management

Job Summary

The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology.

Key areas of responsibility

Idea Evaluation:

Review and respond to product development or improvement requests from sales teams and other internal stakeholders.
Evaluate new product development opportunities, including:

Market and competitive landscape analysis
Review product positioning with Sales teams to assess market and customer interest.
Work with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development work.
Support preparation of financial analysis, including forecasts of commercial costs and pricing.
Flag and review potential intellectual property opportunities and risks with IP team.

Support PLM in preparing and presenting product development opportunities for approval.

Product Development:

Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements.
Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.

Field Trials:

Coordinate and approve field trial plans in collaboration with Engineering and Technical Services teams.
Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan.
Recommend commercial launch based on successful field trial execution.

Product Launch:

Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E)
New Product support for Sales, Operations and Technical Services
Creating operational Risk & Contingency Matrices for new or modified product offerings
Prototype inventory management and managing eventual inventory hand over to Operations.

Commercial Performance Monitoring of Existing Products:

Generate technical reviews, pre & post-job analysis, product performance reports and case studies.
Work with Business Intelligence team to run analytics on product performance.
Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain
Monitor competitive landscape and customer adoption, support Marketing and IP Strategy

Internal Resource Support:

Provide customer support to sales team in technical meetings, facility tours, joint development discussions, and negotiation meetings.
Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API)
Presenting product management related materials to small and large groups
Assist in the creation of new internal and external marketing and training materials as necessary.
Perform internal training sessions for new products and services.
Propose and write industry SPE papers and represent the product perspective technical conferences.

Other:

Help to promote safe work practices and higher standards of performance.
Support and uphold HS&E policies and procedures of NCS and the customer.
Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise.
Participate in Personal Development for Success (PDS).
Other duties, relevant to the position, shall be assigned as required.

Knowledge, Skills & Abilities

Bachelor’s degree in engineering or equivalent determination by hiring manager.
Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required.
Professional Engineer (P. Eng) status, registered with A.P.E.G.A; considered an asset.
Product and/or Project management training and certification; asset
Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA); asset.
International or offshore operations experience; asset.
Proficient with Microsoft Office Suites.
Organizational skills, with ability to independently prioritize work.
Work with other teams and exhibit effective communication and interpersonal skills.
Proficient in data analytics, group presentations, and root cause analysis (RCA)
Hands - on approach to problem solving and design.
High level of efficiency & work ethic, specific attention to details

Mental Demands

Ability to handle stressful situations.
Ability to understand, remember and apply oral and written instructions.
Ability to make decisions that significantly impact the department’s credibility, operations, and services.
Ability to understand complex problems and to collaborate and explore alternative solutions.
Ability to organize and prioritize own work schedule on short/long term basis.
Ability to organize and prioritize project milestones of others on short/long term basis
Detail focused and ability to learn new tasks quickly.
Ability to understand and follow basic instructions and guidelines.
Interact with co-workers on-site; attend meetings; be available for in-person communication.
Ability to collaborate in a team setting and communicate effectively.
Ability to speak publicly.

Additional Information

Status: Overtime Exempt
Employment Classification: Full-time, Regular
Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, on-call 24/7 for technical reference.
Special Equipment: Cellphone, Laptop
Discretionary Bonus Eligibility: Eligible
Travel: field work, domestic and international travel maybe required
Criminal background check required for all positions.
Safety sensitive positions will require additional pre-employment testing.

Core Competencies

Teamwork/Collaboration - Able to work cooperatively with other individuals
Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement - Ongoing improvement of products, services or processes through incremental & breakthrough improvements
Accountability - Obligation or willingness to be answerable for an outcome

NCS Multistage LLC

Open Positions

Product Specialist