Job Title – Product Specialist
Department – Strategic Initiatives
Reports to – Director, Product Management
Job Summary
The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology.
Key areas of responsibility
Idea Evaluation:
- Review and respond to product development or improvement requests from sales teams and other internal stakeholders.
- Evaluate new product development opportunities, including:
- Market and competitive landscape analysis
- Review product positioning with Sales teams to assess market and customer interest.
- Work with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development work.
- Support preparation of financial analysis, including forecasts of commercial costs and pricing.
- Flag and review potential intellectual property opportunities and risks with IP team.
- Support PLM in preparing and presenting product development opportunities for approval.
Product Development:
- Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements.
- Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.
Field Trials:
- Coordinate and approve field trial plans in collaboration with Engineering and Technical Services teams.
- Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan.
- Recommend commercial launch based on successful field trial execution.
Product Launch:
- Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E)
- New Product support for Sales, Operations and Technical Services
- Creating operational Risk & Contingency Matrices for new or modified product offerings
- Prototype inventory management and managing eventual inventory hand over to Operations.
Commercial Performance Monitoring of Existing Products:
- Generate technical reviews, pre & post-job analysis, product performance reports and case studies.
- Work with Business Intelligence team to run analytics on product performance.
- Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain
- Monitor competitive landscape and customer adoption, support Marketing and IP Strategy
Internal Resource Support:
- Provide customer support to sales team in technical meetings, facility tours, joint development discussions, and negotiation meetings.
- Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API)
- Presenting product management related materials to small and large groups
- Assist in the creation of new internal and external marketing and training materials as necessary.
- Perform internal training sessions for new products and services.
- Propose and write industry SPE papers and represent the product perspective technical conferences.
Other:
- Help to promote safe work practices and higher standards of performance.
- Support and uphold HS&E policies and procedures of NCS and the customer.
- Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise.
- Participate in Personal Development for Success (PDS).
- Other duties, relevant to the position, shall be assigned as required.
Knowledge, Skills & Abilities
- Bachelor’s degree in engineering or equivalent determination by hiring manager.
- Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required.
- Professional Engineer (P. Eng) status, registered with A.P.E.G.A; considered an asset.
- Product and/or Project management training and certification; asset
- Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA); asset.
- International or offshore operations experience; asset.
- Proficient with Microsoft Office Suites.
- Organizational skills, with ability to independently prioritize work.
- Work with other teams and exhibit effective communication and interpersonal skills.
- Proficient in data analytics, group presentations, and root cause analysis (RCA)
- Hands - on approach to problem solving and design.
- High level of efficiency & work ethic, specific attention to details
Mental Demands
- Ability to handle stressful situations.
- Ability to understand, remember and apply oral and written instructions.
- Ability to make decisions that significantly impact the department’s credibility, operations, and services.
- Ability to understand complex problems and to collaborate and explore alternative solutions.
- Ability to organize and prioritize own work schedule on short/long term basis.
- Ability to organize and prioritize project milestones of others on short/long term basis
- Detail focused and ability to learn new tasks quickly.
- Ability to understand and follow basic instructions and guidelines.
- Interact with co-workers on-site; attend meetings; be available for in-person communication.
- Ability to collaborate in a team setting and communicate effectively.
- Ability to speak publicly.
Additional Information
- Status: Overtime Exempt
- Employment Classification: Full-time, Regular
- Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, on-call 24/7 for technical reference.
- Special Equipment: Cellphone, Laptop
- Discretionary Bonus Eligibility: Eligible
- Travel: field work, domestic and international travel maybe required
- Criminal background check required for all positions.
- Safety sensitive positions will require additional pre-employment testing.
Core Competencies
- Teamwork/Collaboration - Able to work cooperatively with other individuals
- Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
- Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
- Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
- Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
- Continuous Improvement - Ongoing improvement of products, services or processes through incremental & breakthrough improvements
- Accountability - Obligation or willingness to be answerable for an outcome
