About Supernatural

Supernatural is Canada’s next-generation destination for a longevity lifestyle. Wellness is personal. Discover what works for you here. Supernatural brings together natural modalities, medical insight, and immersive wellness experiences in a space designed to be approachable, social, and easy to explore.

Come visit: hellosupernatural.com

Job description

As General Manager of our new Yorkville flagship, you will have full accountability for location performance, staff leadership, client experience, and day-to-day operations. You will be the cornerstone of a revolutionary wellness space, bringing a high-touch, high-performance hospitality experience to every guest interaction.

Key Responsibilities

Leadership & Culture

Hire, train, and manage a multidisciplinary team of wellness professionals and support staff
Lead by example in fostering a values-driven, high-performance culture
Conduct regular coaching, performance reviews, and team meetings

Operations & Performance

Own location-level KPIs including revenue, client retention, service utilization, and membership growth
Oversee daily operational rhythms including scheduling, cleanliness, inventory, and vendor coordination
Implement and optimize SOPs to ensure a seamless guest experience

Client Experience

Ensure world-class service delivery across our menu of longevity, aesthetics, recovery, and diagnostic services
Resolve client concerns with professionalism and empathy
Act as a trusted face of the brand for new and returning clients

Business Development

Collaborate on marketing campaigns, event programming, and brand partnerships
Monitor local competitive trends and adapt offerings to optimize performance
Activate the space as a hub for influencers, health seekers, and community

You Bring

5+ years of leadership experience in high-end wellness, fitness, medspa, hospitality, or retail
Proven success managing a team in a fast-paced, client-focused environment
A strong understanding of luxury service, wellness trends, and health-conscious clientele
Operational excellence: you run a space with precision, efficiency, and care
Business acumen: you’re data-driven, proactive, and know how to hit targets
Passion for human potential, health optimization, and transformative wellness

Bonus If You Have

Familiarity with health and wellness services (IV therapy, diagnostics, recovery tech, aesthetic treatments)
Experience with premium membership models or lifestyle brands
Knowledge of CRM and POS systems (e.g., Mindbody, Zenoti, Boulevard)

What We Offer

Competitive salary + performance bonus
Comprehensive benefits package
Complimentary and discounted wellness treatments
Opportunities for advancement in a growing, visionary brand
A beautiful and inspiring work environment designed for vitality

Join Us

This is a rare opportunity to help define the future of wellness in Canada. If you are a leader who blends operational excellence with passion for helping people reach their full potential - we want to hear from you.

Apply now with your resume and a brief statement about what draws you to Supernatural.

Supernatural

Open Positions

General Manager