Supple Homes Inc.

Part-Time Rental Reservations Assistant (Airbnb & VRBO)

Menlo Park, CA | Part-Time

Help Keep Guest Reservations Accurate, Timely, and Well-Coordinated.

Supple Homes Inc. is hiring a part-time Part-Time Rental Reservations Assistant (Airbnb & VRBO) to support the day-to-day coordination of bookings and guest communication for our short-term rental properties. This position is a strong fit for someone who is detail-oriented, responsive, and already familiar with managing reservations through platforms like Airbnb and VRBO.

For more than 20 years, Supple Homes has built architect-led luxury residences across Silicon Valley, with custom home projects ranging from $4M to $11M. We are recognized for our high standards, professionalism, and thoughtful execution. Our team is guided by three core values: Hunger to Evolve, Enjoy the Process, and No Hidden Agenda.

This opportunity is ideal for someone who enjoys hospitality operations, organized scheduling, and helping create a smooth guest experience from booking through departure.

What You'll Do

Oversee reservation calendars across Airbnb, VRBO, and other short-term rental platforms
Reply to guest inquiries, booking requests, and reservation changes in a timely and professional manner
Coordinate check-in details, check-out timing, arrival instructions, and guest messaging during each stay
Track availability and reservation details carefully to help prevent scheduling conflicts
Communicate booking adjustments, cancellations, and calendar updates clearly and promptly
Coordinate cleaning appointments, property turnovers, maintenance access, and related scheduling needs
Keep reservation records, guest communication notes, and scheduling details accurate and up to date
Follow through on guest questions, concerns, and special requests to support a positive stay experience
Assist with administrative coordination tied to short-term rental operations
Communicate in a professional manner that reflects the standards of Supple Homes

What We're Looking For

Experience handling or coordinating short-term rental reservations
Practical experience working in Airbnb and VRBO
Strong familiarity with guest messaging, booking workflows, and calendar management
Excellent written and verbal communication skills
Strong organization skills with close attention to detail
Ability to manage multiple reservations, timelines, and follow-up items effectively
Comfortable using email, spreadsheets, calendars, and online reservation tools
Able to work independently, stay on top of details, and address issues proactively
Reliable, professional, and responsive
Experience in hospitality, property management, home services, or luxury client support is a plus

Helpful Background

Airbnb reservation support
VRBO reservation support
Guest correspondence
Scheduling and calendar coordination
Booking administration
Cleaning and turnover planning
Administrative support
Recordkeeping and data entry
Time management
Hospitality or property operations support

Compensation

Competitive hourly pay based on experience: $8 to $12/hr

Benefits

Flexible part-time schedule
Opportunity to grow with a respected luxury residential company
Supportive and professional team environment
PTO may be available based on schedule and length of employment

Supple Homes, Inc.

Open Positions

Part-Time Rental Reservations Assistant (Airbnb & VRBO)