We are seeking a friendly and organized
Receptionist to join the team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.
Acting under the supervision of the Clinic Director, the
Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and in person to schedule appointments, maintain accurate patient files and provide support to the clinic staff. They will provide outstanding customer service, retail knowledge and sales. They will be tasked with assisting with administrative tasks and marketing support.
Main responsibilities:
- Greeting Customers/Customer Service
- Greet customers when they arrive at the clinic and provide outstanding customer service. Offer guests concierge services as needed (ie coffee/tea/snacks).
- Create a file for each new customer and update existing customer files, ensure updated consent forms, and execute accurate sales transactions.
- Answer phone calls and reply to customer e-mails and attend to walk in traffic.
- Book customer appointments and manage the appointment calendar updating all clinic staff as needed to maximize efficient clinic flow.
- Prepare customer files for next-day appointments.
- Reception Management
- Implement the clinic’s opening and closing procedures.
- Assist with posting of online retail sales, managing front of house retail inventory.
- Establish the day's treatments in collaboration with the consultant.
- Manage the clinic's info e-mail inbox.
- Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
- Close batches, balance daily reports and transfer receivables to accounting.
- Ensure availability of cash in the register and notify the person in charge.
- Customer Invoicing
- Prepare customer invoices and verify invoices daily.
Required professional qualifications and experience:
- High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
- At least two (2) years of experience in a similar role.
- Excellent customer service, with retail background an asset.
- Proficiency in Microsoft Office Suite & Google Drive.
- Previous experience with ERMs would be an asset.
Required personal competencies:
- Customer & team oriented with a positive attitude.
- Ability to communicate effectively.
- Demonstrated teamwork and collaboration skills.
- Honest and trustworthy.
- Demonstrated initiative and autonomy.
- Ability to plan and coordinate activities.
- Demonstrated rigor, reliability and flexibility.
Job Types: Full-time, Permanent
Pay: $23.00-$25.00 per hour
