We are seeking a
Patient Floor Coordinator to join the growing team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.
Under the supervision of the Clinic Director, the Patient Floor Coordinator is responsible for developing and monitoring the action plan in line with the corporate strategy.
Main responsibilities:
Greets customers courteously and attentively and ensures their comfort (beverage, reading material, etc.);
Assists patients, if necessary, in completing consents, questionnaires, etc;
Reviews clinic operating policies with patients (cancellations, appointment changes, deposits, etc.);
Responds to patients' requests for basic information (on services offered, post-treatment care) and must be able to identify emergencies;
Coordinates the appointment schedule: schedules appointments for the doctor and nurses in order to develop maximum productivity and also to ensure superior quality of patient care.
Confirms appointments with patients every day;
Cancels and reschedules appointments as needed;
Follows up on patients who do not show up for appointments to see if they need to be rescheduled, while observing the Clinic's cancellation policy;
Communicates with patients for follow-up or reminders;
Answers phone calls promptly and directs them to the appropriate person;
Ensures that calls are returned, if necessary;
Takes payments, balances cash register;
Provides accounts receivable and prepaid reports;
Personal skills required:
- Know how to adapt quickly in a dynamic and growing environment;
- Experience in sales and personnel management an asset.
- Be able to manage pressure, priorities, and peak periods;
- Demonstrate leadership and ability to supervise and develop a team;
- Demonstrate a team spirit and collaboration;
- Be customer-oriented and result-oriented;
- Demonstrate integrity, discretion and have a sense of ethics;
- Demonstrate autonomy, initiative, and flexibility;
- Proficiency in Microsoft Office
