The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q íc y - Katzie, the qwa:nn - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.
Surrey Schools is the largest BC school district and the second-largest employer in Surrey. We're proud recipients of BC Top Employers and Canada's Greenest Employer awards. Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.
Our Commitment
Providing quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families.
Diversity, Equity, And Inclusion & Values
Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best.
Join us in our mission to provide the best start for children, preparing them to be the leaders of tomorrow. If you are passionate about education, diversity, and making a positive impact, we invite you to explore opportunities with Surrey Schools.
Job Summary
The Assistant Manager works directly with the Settlement Coordinator and Settlement Workers to provide seamless delivery of services to newcomers, including government-assisted refugees, and newcomers of all statuses. The Assistant Manager provides guidance and support to SWIS in supporting complex clients with multiple barriers and provides direct services to clients with complex needs and multiple barriers. The Assistant Manager liaises with community partners and schools to ensure settlement and transition supports lead to positive settlement outcomes. The Assistant Manager plays a key role in setting standards of service which incorporate equity, inclusion, trauma informed and client-centered best practices in service delivery.
Full-time position starting early/mid-March
Responsibilities
Oversee daily operations and services, and address emergency or complex client cases
Coordinate and implement procedures, programs, and services for the Welcome Centre
Provide training and supervision to all staff at the centre along with coaching support to staff and work in collaboration with the Manager to evaluate staff performance management.
Deliver direct services to support clients with complex needs
Produce written reports as per funder requirements and as necessary for school and community collaboration activities
Develop and conduct orientation sessions and workshops relating to settlement for clients, schools and the community as required
Liaise with school administrators, teachers, and other school district staff and create opportunities to collaborate with school staff to support newcomer settlement needs
Provide cultural brokerage and education to strengthen cross-cultural competency to school staff
Oversee client data collection and ensure compliance with privacy and security policies
Identify emerging trends, document and report needs and gaps and complete funder reporting in a timely manner
Liaise with community partners and participate in community tables and committees as assigned
Ensure health and safety policies and procedures are followed
Assist The Manager With
Tracking budget spending, completing budget analysis, cashflow forecasting, slippage management, and budget planning
Conducting program design and ensure smooth implementation of program activities
Ensuring compliance with IRCC contractual requirements, including monitoring services and report writing, and support the building of best practices
Overseeing the program evaluation and implement performance and quality improvement measures
Qualifications
Perform other duties as required
Education & Experience
Bachelor’s degree in social sciences or Master’s, preferably in Social Work, Psychology, Education, Management or related field and five years’ experience in a cross-cultural environment, including experience working with refugees and multi-barrier clients
Two or more years’ experience involving supervision of staff in a community service-based environment and ability to address human resources issues.
Direct experience working in a SWIS, or similar program is preferred
Experience in settlement, social and education industry (K-12), preferred experience with newcomer sector
Knowledge, Skills, Abilities
Lived experience and knowledge of the challenges and needs of immigrant and refugee students and their families
Experience working with and developing programs for newcomer youth and families
Preferred Experience In Partnership Development And Management
Experience in a unionized environment is preferred and an asset
Physical co-ordination and ability to work on feet for extended periods and to assist with recreation programs if necessary.
Skilled at creating effective collaborations with various service organizations, has a comprehensive understanding of local organizations and agencies dedicated to supporting immigrant and refugee families within the service region.
Skilled in building and maintaining relationships with multiple stakeholders, strong interpersonal and soft skills with strong team building, coaching and motivation skills
Ability to work as part of a team as well as independently
Understanding of the IRCC program model, service deliverables, and guiding principles. Experience with IRCC settlement budgets is an asset.
Ability to work in fast-paced environment and adapt to on-going changes to service delivery.
Ability to identify demographic trends, to research their implications and to prepare appropriate reports and materials
Ability to work a flexible schedule to support service delivery needs during the evenings and weekend hours as needed
Excellent written and verbal English communication, fluency in other languages an asset
TESOL Certification and teaching formal or informal languages classes is an asset
Familiarity with databases and ability to generate reports
Have access to a vehicle to travel between service locations and schools as required
What we're offering
Comprehensive Benefits Package
- Extended Medical, Vision and Dental
- Life Insurance, Short-Term and Long-Term Disability
- Employee Family Assistance Program
- Municipal Pension
13 Paid Holidays, plus Sick & 20 Vacation days
Onsite Fitness Room in the Surrey Head Office
Supportive workplace with a positive and productive work environment. Feel a sense of security and safety to act, speak, and reflect who you are
The salary range for this position is $78,856 to $98,570 per year with comprehensive benefits package and Municipal Pension.
Placement in the salary range is determined by an assessment of qualifications and ability to meet the key requirements of the job, and consideration of internal equity comparisons. The midpoint of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.
Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is January 30, 2025 at 4:00pm.
Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.
