Bilingual Communication: Excellent proficiency in Canadian French and English (written and spoken).
Automotive Knowledge: Strong understanding of automotive hardware and software systems, including functionality, common issues, and remedies.
Technical Support Expertise: Experience in Product Support and Technical Assistance (1–2 years minimum).
Customer Service: Ability to handle complaints and deliver an exceptional customer experience with adherence to response times.
Analytical & Critical Thinking: Strong problem-solving skills for diagnosing and resolving complex issues.
Team Collaboration: Experience working with cross-functional teams (Engineering, Quality, OTA, Customer Service).
Organizational Skills: High attention to detail, time management, and workflow prioritization.
Proactive & Self-Motivated: Ability to work independently with minimal supervision.
Professionalism: High level of integrity and adherence to company policies.
Technical Tools: Familiarity with diagnostic software, hardware, and systems like Global Technical Assistance Center (GTAC).
Compliance Awareness: Understanding of data security and compliance standards.
Required Qualifications
• Bachelor’s degree (4-year course) or equivalent experience.
• 1–2 years’ experience in Product Support and Technical Assistance.
• Excellent bilingual communication skills ( Canadian French & English).
• Strong knowledge of automotive hardware and software systems.
• Experience handling complaints and delivering outstanding customer service.
• Ability to work with multiple cross-functional teams and stakeholders.
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Key Skills
• Automotive hardware/software proficiency.
• Customer service and complaint resolution.
• Critical and analytical thinking.
• Team collaboration and communication.
• High attention to detail and professionalism.
• Proactive, self-motivated, and organized.
