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Director, LiveOps

Product Madness • Montreal, QC, CA • 1d ago

Job Description

The Game Operations Director leads all live operations across two games: Big Fish Casino (BFC) and Jackpot Magic Slots (JMS). In this role, you will set the strategy, lead all aspects of execution, and drive performance across game events, monetization, content lifecycle programming, and player communications. This role partners across functions and teams to deliver a unified live-ops plan that delights our players.

You will lead the GameOps team of 8 members (5 direct reports), strengthen operational excellence, and deliver meaningful revenue and retention impact across both games. This is a senior leadership position with direct influence on business performance and long-term player value.

What You’ll Do

Strategic Leadership

Define and communicate the long-term GameOps strategy for BFC and JMS in alignment with product strategic pillars and commercial goals.

Set annual and quarterly objectives for GameOps and ensure they support revenue, direct to consumer (DTC) share, and player satisfaction.

Lead the content lifecycle plan, ensuring both apps have fresh, relevant programming across the calendar year.

Balance short-term performance with long-term player experience and economy health.

Live Operations Ownership

Oversee all live-ops programs including events, missions, offers, sales, segmentation, and content pacing.

Ensure cohesive programming across both apps and across all player segments including DTC cohorts.

Drive innovation in GameOps through new event types, improved segmentation, and modern engagement loops.

Performance and Experimentation

Own daily, weekly, and monthly performance across key KPIs including revenue, retention, and DTC share.

Partner with Analytics and Economy leaders to tune events, identify risks, and scale successful programs.

Oversee AB testing within GameOps and ensure tests are structured, data-driven, and aligned to material business outcomes.

Team Leadership and Cross Functional Influence

Lead and develop a high-performing team of GameOps Managers.

Champion collaboration between GameOps, Product, Production, Creative, Engineering, Marketing, and Slot Strategy.

Establish clear expectations for planning, delivery quality, documentation, and continuous improvement across the team.

Operational Excellence

Ensure reliable and high-quality delivery.

Drive improvements in tools, workflows, documentation standards, and automation opportunities.

Build a culture of consistent test, learn, and iterate using insights from structured analysis.

What We’re Looking For

8 to 10 years experience in Live Operations, Product Management, or related fields in social casino, RMG, or free-to-play games.

Proven ability to deliver live-ops performance at scale in top grossing or highly complex games.

Deep understanding of monetization levers, content pacing, segmentation, and economy impacts.

Strong analytical capability with experience using indicators to guide decisions and performance improvements.

Demonstrated capability in coaching, mentoring, and developing people, including building succession depth and fostering growth in live-ops and product talent.

Leadership and Behavioral Skills

Strategic problem solver able to connect daily execution to long-term goals.

Strong planning and delivery rigor, especially in complex calendar environments.

Comfortable leading teams through change and modernizing workflows.

Committed to building talent, succession depth, and a healthy team culture.

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.