Akkodis is seeking a Specialised IT Consultant for a Contract position with a client located in Toronto, ON (Hybrid). Ideally looking for applicants who provide the services of tier 2 and 3 support for CAD application, Hexagon, OnCall Analytics application, with some exposure to 911 integration with CAD.
Position: Specialised IT Consultant
Location: Toronto, ON (Hybrid)
Must Haves:
- 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application.
- Extensive experience working with the Hexagon, JTS and OPTIC agencies’ IT and business resources to support the I/CAD application and the OnCall Analytics application.
- Knowledge of the police dispatch process
- Knowledge of 911 integration with CAD
Desired Skills and Experience
- 10+ years of working experience with Hexagon’s I/CAD application.
- Extensive knowledge of the OPTIC CAD business requirements, configuration and setup.
- Extensive experience working with the Hexagon, JTS and OPTIC agencies’ IT and business resources to support the I/CAD application and the OnCall Analytics application.
- Experience providing tier 2 & 3 support for the CAD application.
- Experience troubleshooting network issues.
- Excellent analytical, problem-solving and decision-making skills.
- Excellent verbal and written communication skills.
- Highly developed interpersonal and negotiation skills.
- A team player with a track record for meeting deadlines.
