IT Support Specialist
Location: Montreal, QC H3A1L2
Candidates are required to speak French, Bilingual (French and English)
100% Onsite Monday - Friday
Possibility for extension
Technical Description
RESPONSIBILITIES
- Troubleshoot hardware and software problems with Mac and Windows products, including desktop and laptop hardware Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
- Support and assist employees using AV systems, both onsite and remote, including CFM G Meet, projectors, audio and video conferencing
- Assist with AV setup for internal meetings and events Okta, G, and software service administration Deploy and support software to end-users
- Respond to support requests in the IT Helpdesk both in person and via our ticketing system
- Managing inventory for hardware and software Know and work with your points of escalation to improve the End User experience Improving and updating our internal and user facing Kbase
Requirements
- A positive, service-oriented attitude with a customer obsession mindset 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
- Experience with administration of Mac computer products using enterprise management tools Knowledge and hands-on experience managing Windows laptops and desktops
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
- Solid critical thinking and problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
