Bilingual Customer Service Agent/ Bilingual Customer Service Representative
Location: Varies
Salary: Starting from $23.64/hr.
Hours & Schedule:
- Part-time 30 hours/week (some roles may go full-time)
- Rotational shifts, Monday to Saturday
- Work hours fall between 8:30 AM – 5:00 PM
- Schedules provided 2 weeks in advance
Additional Benefits:
(For roles that convert to full-time)
- Medical & dental
- RRSP
- Tuition reimbursement
- Car allowance (as per internal policies)
- Vacation paid as a percentage
Reports: DES – Centre Supervisor / Deputy Supervisor
UNION/NON-UNION: Unionized
SUMMARY/PURPOSE:
- Evaluates an applicant’s eligibility to apply for an Ontario Driver’s License.
- Assesses applicants’ identity documents for validity.
- Provides information and assistance related to Driver Examination services.
- To ensure the fair and proper issuance of an Ontario Driver’s License.
KEY RESPONSIBILITIES:
- Provides excellent customer service during the delivery all Driver Examination Services.
- Providing information and assistance to applicants for all classes of license.
- Reviewing applicant information to determine eligibility for a variety of classes of license.
- Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
- Scheduling and dispatching road tests and issuing temporary licenses.
- Collecting fees for a variety of transactions.
- Investigating problems or errors on the driver record and initiating corrections.
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Adheres to all Ministry and operational confidentiality requirements.
- Other related duties relevant to this position as may be required.
HEALTH AND SAFETY:
- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a
- DriveTest Centre including travel points.
- Takes every precaution to contribute to a safe and healthy workplace.
- Demonstrates correct use of equipment, materials and protective devices required by law.
- Demonstrates awareness of and educates self on changes to legislation, regulations,
- Company policies and procedures.
- Takes the initiative to report unsafe conditions.
- Complies with Part III, Section 27 of the OHSA (Duties of Workers).
OTHER/PROJECTS:
- Comply with policies and procedures.
- Performs other tasks as assigned by management, including but not limited to special projects.
- Must participate in obtaining any required security measures, as deemed by.
- Must participate in Initial and maintenance training for Customer Service Agent.
JOB REQUIREMENTS:
- Must be Bilingual, both fluid in French and English.
- GED or high school diploma as a minimum.
- Must hold a valid Ontario Class G driver’s license - only for some offices.
- Intermediate level computer skills required.
- 1+ years’ experience with demonstrated excellent customer service- asset (retail or office).
- Excellent customer service skills, ability to deal with difficult and highly complex situations.
- Ability to multi-task.
- Ability to process and manage sensitive personal information.
