This is a great opportunity for someone with your experience and background to play a critical role in our client company’s success. MTCG & Associates Inc. is a retained search practice involved in the recruitment of top talent in key leadership roles for our clients.
Our client delivers customized health and safety solutions across Canada and globally. The organization is well recognized for eminence within their realm of expertise providing services related to the health and safety of people. Recognized for excellence, the company is a profitable mid-sized organization with a strong history.re It values people and customers, maintains a strong service culture, and acts responsibly toward society and the environment. The business includes trusted brands and a broad portfolio of commercial services, driven by a customer-first approach.
Position Overview (Synopsis)
The Branch Manager will be responsible for leading and overseeing daily operations while driving strategic goals across the operation. This role ensures adherence to the organization’s standard operating procedures and achievement of budget targets. This role will manage upwards of 40+ employees through direct reports, and will be accountable for safety, service quality and operational excellence.
This leader will collaborate closely with cross-functional stakeholder teams and play a pivotal role in building, mentoring and inspiring a dispersed workforce. The position demands a strong focus on team performance, achievement of key metrics, and fostering employee development. This role will work closely with a variety of stakeholder teams across the organization. This is an on-site role based in the Greater Halifax Area, with occasional field travel required.
Major Responsibilities (Highlights)
- Lead Operations : Oversee daily operations, ensuring alignment with strategic goals, safety standards, and budget targets.
- Team Leadership of diverse dispersed delivery teams : Manage and develop a team fostering high performance, accountability, and growth.
- Customer Focus : Ensure service excellence and customer satisfaction across all touchpoints.
- Business Growth : Drive operational expansion and service delivery improvements, including mobile and remote teams.
- Financial Oversight : Manage budgets and apply strong financial acumen to improve cost efficiency and productivity.
- Project Management : Lead initiatives using structured project management approaches to deliver results.
- Communication & Collaboration : Engage effectively with internal and external stakeholders, providing clear feedback and maintaining workflow continuity.
- Problem Solving & Adaptability : Address challenges proactively, adapt to change, and maintain performance in dynamic environments.
Candidate Profile
The ideal candidate is a proven operations leader with a strong services background and in a customer driven environment. Must have hands-on leadership experience managing 40+ staff in a diverse work environment, and a demonstrated ability to develop people and elevate team capabilities. A genuine passion for staff engagement within a customer centric business, along with a commitment to driving initiatives focused om safety, customer satisfaction, quality, delivery, and operational growth.
This individual will bring a blend of operational excellence and organizational leadership skill paired with strong customer acumen. A proven track record in a customer facing business including success in leading and scaling remote operations, mobile service teams or branch networks. The candidate must have experience in driving cost savings, improving productivity and enhancing service performance in measurable ways. Prior accountability for operational budgets is essential. Strong influencing skills and the ability to manage internal and external relationships to achieve a successful outcome for the operation, the company, and its clients.
The successful candidate will be a proactive problem solver, driven to find solutions that align with both customer needs and the organization’s mission. They should be comfortable engaging at all levels of the business and have a dynamic and engaging presence. Energetic and resilient, this leader will thrive in a fast paced and evolving environment.
Key Skills & Qualifications
- 10+ years in service-based operations with proven leadership of dispersed, customer-facing teams. This experience could have been gained across a host of industries including field services, facilities management, fleet operations, workplace solutions, and related service sectors.
- Strong relationship-building skills, high EQ, and the ability to coach, mentor, and hold teams accountable.
- Skilled in coaching, mentoring, and performance management, fostering resilience and continuous improvement.
- Strong business and financial acumen with experience managing operational budgets.
- Excellent communication skills and ability to manage competing priorities in fast-paced environments.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and similar software tools, with a strong ability to adapt to and adopt emerging technologies.
- Must have a valid driver’s license.
- Bachelor’s degree preferred.
Personal Profile
- Demonstrated success leading large, diverse teams across multiple locations.
- Builds strong leadership pipelines and develops talent through coaching and feedback.
- Analytical and adaptable, with a proactive approach to problem-solving and change management.
- Demonstrates a proactive and optimistic mindset, contributing to a culture of encouragement and problem-solving.
- Strong communicator with the ability to influence all levels and manage high-volume, competing priorities with internal and external stakeholders.
- High levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
We will consider individuals with varied experience levels and across a host of industries. Our client is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates.
MTCG & ASSOCIATES INC. ()
Stephanie Brooks
416 364 8616
sbrooks@mtcg.ca
