Job Description
Business Process Analyst (Contract)
Location: Remote (Canada)
Language: Must be fluent in English, both written and spoken
Duration: 2-month contract
About the Opportunity
We are seeking a strategic and detail-oriented Business Process Analyst to join a forward-thinking team focused on optimizing workflows and improving operational efficiency. In this role, you’ll work closely with cross-functional teams across communications, content production, and operational functions, identifying opportunities to streamline processes and enhance productivity. Your work will directly impact how the organization plans, tracks, and executes critical initiatives.
You’ll play a key role in translating operational challenges into actionable solutions, leveraging enterprise productivity and project management tools to improve processes. This is a collaborative environment where your insights and recommendations will shape workflows, support change management, and enable teams to work smarter and more efficiently.
What’s In It for You
You’ll join a supportive and collaborative team that values your expertise and encourages innovation. This contract opportunity offers exposure to enterprise-level tools, complex operational workflows, and a chance to influence process improvements across a national organization. You’ll have the chance to develop training materials, run workshops, and make tangible contributions to operational excellence.
Your Responsibilities
Business Analysis & User-Centered Requirements Gathering
- Conduct consultations, interviews, workshops, and discovery sessions with cross-functional teams.
- Develop detailed user stories, acceptance criteria, and requirements artifacts to guide system and process improvements.
- Collaborate with stakeholders to translate operational needs into actionable requirements.
Workflow Analysis & Process Optimization
- Map “as-is” workflows and design improved “to-be” workflows.
- Identify inefficiencies, gaps, duplications, and manual entry points in operational processes.
- Provide recommendations for workflow improvements, resource planning, and task management.
Enterprise Productivity & Project Management Tools
- Analyze and recommend improvements to existing productivity and project management tools.
- Support initiatives to integrate planning, task management, and progress tracking across systems.
Change Management & Training Development
- Develop SOPs, implementation instructions, and how-to guides.
- Produce training materials, demonstrations, and workshops to facilitate adoption of new processes and tools.
Optional / Nice-to-Have Skills
- Experience with integrated work management solutions and project portfolio management (PPM).
- Familiarity with cross-tool integration strategies, e.g., linking ServiceNow with Microsoft Project.
Skills and Qualifications
- Proven experience in business analysis, workflow mapping, and process optimization.
- Strong knowledge of enterprise productivity and project management tools (Microsoft Project, ServiceNow etc.).
- Excellent communication and facilitation skills for engaging stakeholders at all levels.
- Experience producing documentation, SOPs, and training materials.
- Analytical mindset with attention to detail and strong problem-solving skills.
- Preferred: Background in communications, content production, or operational workflows.
