Job Title: Legal Technology Analyst (Ironclad)
Duration: 6 Months (Possibility of extension)
Location: Toronto, ON (Hybrid)
Job Description:
Client Legal is looking to engage an experienced Legal Technology Analyst on a contract basis for an initial 6-month term (hybrid) to support the Legal Technology Solutions Lead in optimizing legal workflows and technology operations.
Engagement Details:
Technology: Ironclad, DocuSign, Onit (or equivalent matter management software), Jira
Role Overview:
This position will support the Legal Technology Solutions Lead in executing technology initiatives, maintaining legal platforms, and ensuring smooth day-to-day operations. Working under the direction of the Legal Technology Solutions Lead, you will assist with platform administration, documentation, testing, training, and cross-functional coordination to drive efficiency across the Legal department.
You will collaborate closely with Legal Operations management, IT, vendors, attorneys, and professional staff to support the implementation of technology-driven solutions.
Where You'll Provide Support:
- Support Workflow Optimization: Assist in analyzing existing legal workflows and help implement technology-based solutions as directed.
- Enable Automation Initiatives: Support the deployment of AI tools and automation to improve productivity.
- Maintain Platform Operations: Assist with the administration, configuration, and troubleshooting of core legal tech platforms, including Ironclad, DocuSign, Onit, and JIRA.
- Support Analytics & Reporting: Help build and maintain dashboards that track KPIs, technology adoption, and tool performance.
- Facilitate Collaboration: Support cross-functional alignment with IT, Finance, and other teams to ensure smooth technology operations.
- Assist Knowledge Management: Help maintain document management systems and knowledge-sharing tools.
What You'll Do:
- Platform Administration Support: Assist with configuration, maintenance, and security for Ironclad (CLM), Onit (matter management), Legal Tracker (e-billing), JIRA, and related tools under the guidance of the Legal Technology Solutions Lead.
- Requirements Documentation: Support requirements gathering activities by documenting business needs, creating process flows, and maintaining technical specifications.
- Access Management: Manage user provisioning, role-based access controls, and security permissions across legal technology platforms.
- Leverage AI for Efficiency: Utilize AI tools and assistants to accelerate documentation, automate repetitive workflows, enhance data analysis, and deliver results faster without compromising quality.
- Reporting Assistance: Help design and maintain dashboards that track KPIs, tech adoption metrics, outside counsel spend, accruals, and budget forecasts; provide regular reporting support.
- Implementation Support: Assist with technology implementation projects by coordinating tasks, tracking timelines, and supporting vendor relationships.
- Testing Coordination: Design test scenarios, coordinate business acceptance testing and UAT activities, and document results to ensure quality delivery.
- Vendor Coordination: Serve as a point of contact with technology vendors for issue resolution and routine requests; escalate complex matters as needed.
- Training & Enablement Support: Prepare training materials, deliver demos and training sessions, and create self-service resources to help users adopt legal technology effectively; provide UAT support.
- Project Coordination: Support project activities by managing timelines, coordinating resources, and tracking deliverables.
- Operational Support: Assist with day-to-day operations, troubleshooting, and continuous improvement initiatives.
Required Qualifications:
- Bachelor's degree required
- 5+ years of experience in a law firm, corporate legal IT department, or Legal Services provider in a legal tech - business system analyst capacity
- Ironclad experience is required
- Demonstrated experience administering legal software and knowledge-management tools
- Hands-on configuration and support experience with at least two of the following: Ironclad (mandatory), Onit, DocuSign, JIRA, or similar CLM/Legal spend management platforms
- Proven ability to gather and document business requirements and support technical implementations
- Proficient in leveraging AI tools (e.g., ChatGPT, Claude, Perplexity) to expedite work, automate tasks, and deliver high-quality results efficiently
- Experience conducting business acceptance testing and coordinating UAT activities
- Strong ability to collaborate effectively with internal and external stakeholders, including vendor coordination
- Excellent organizational skills with the ability to manage multiple priorities and support concurrent projects
- Clear and concise interpersonal, verbal, and written communication skills
- Self-starter who can work independently while taking direction from leadership
