We are seeking an experienced and strategic Operations Manager to oversee the performance, service delivery, and operational efficiency across multiple locations. This role is accountable for driving safe, compliant, and high-quality operations while fostering a strong team culture and supporting long-term growth.
Key Responsibilities
- Oversee daily operations across multiple locations, ensuring efficient workflows and high-quality service delivery.
- Manage staffing, scheduling, logistics, fleet utilization, and overall performance.
- Lead hiring, training, coaching, and performance management to support a strong, accountable team.
- Ensure clear communication across facilities, field teams, and customer service.
- Review operational reports and provide regular updates and recommendations to leadership.
- Oversee routing and dispatch planning, adjusting operations as needed to meet customer and staffing needs.
- Maintain compliance with safety standards and regulatory requirements, including audits and incident investigations.
- Support escalated customer concerns and help strengthen relationships with key accounts.
- Manage operational budgets, monitor costs, and identify efficiency opportunities.
- Participate in leadership meetings, conduct site visits, and complete required reporting.
- Lead emergency and after-hours response coordination as needed.
- Identify opportunities for operational improvements and support continuous improvement initiatives.
- Uphold professionalism, confidentiality, and company values across all interactions.
Qualifications
- 5+ years experience in operations management, preferably in a multi-site or field-based environment.
- Strong leadership abilities with experience managing frontline teams.
- Demonstrated success in coaching, performance management, and supporting employee development.
- Experience with scheduling, dispatching, routing, or logistics planning is an asset.
- Solid understanding of safety practices, regulatory compliance, and incident management.
- Strong problem-solving and decision-making skills with the ability to adapt to changing operational needs.
- Excellent communication skills and experience coordinating cross-functional teams.
- Budget management experience with the ability to identify cost efficiencies and support forecasting.
- High level of professionalism, discretion, and integrity, with the ability to handle confidential information appropriately.
- Valid driver’s license with ability to travel between sites as needed
