About the Company
Join our global team as a Industrial Specialist. Our company is a leading industrial technology provider, designing, manufacturing, and servicing engineered products and solutions for customers worldwide.
About the Role
In this role, you will be responsible for providing exceptional customer service and technical support to our valued customers.
Responsibilities
- Process customer orders and inquiries with efficiency and attention to detail
- Diagnose and troubleshoot technical issues, providing timely and effective resolutions
- Collaborate with cross-functional teams to enhance product performance and customer satisfaction
- Maintain detailed records and documentation to support ongoing service and support
- Continuously seek opportunities to improve processes and enhance the customer experience
Qualifications
- Bachelor's degree in Engineering and/or a related technical field
Required Skills
- Strong problem-solving and critical thinking skills
- Excellent communication and interpersonal abilities
- Proficient in customer relationship management
Preferred Skills
- 5+ years of experience in a customer-facing technical support or service role
Pay range and compensation package
We offer a competitive compensation package, including a target pay rate of $150k range annual, as well as a comprehensive benefits program.
Equal Opportunity Statement
Our company is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where all employees can thrive.
