Our client is a growing consumer services and consumer products organization based in the Greater Toronto Area and is seeking a hands-on President & Chief Operating Officer (COO) to lead operations, performance execution, and marketing alignment as the business continues to scale.
This President role is suited to a remote senior operator who can drive operational consistency, improve profitability, and ensure that marketing initiatives translate into measurable results across the business.
Key Responsibilities
Operations Leadership
- Own day-to-day operations across the organization
- Establish and enforce operating standards, SOPs, and service excellence
- Implement clear KPIs, reporting cadence, and performance accountability
- Drive efficiency across staffing, scheduling, inventory, and vendor management
Marketing & Growth Execution
- Partner closely with marketing leadership and external agencies to ensure campaigns are operationally executable
- Translate marketing initiatives into clear, actionable playbooks for frontline teams
- Ensure alignment between marketing spend, lead generation, customer acquisition, and operational execution
- Track and optimize marketing ROI through operational and sales metrics
Financial & Performance Management
- Drive profitability through cost control, productivity improvements, and margin expansion
- Partner with finance on budgeting, forecasting, and performance reporting
- Use data and analytics to identify trends, gaps, and opportunities
People & Leadership
- Build, lead, and develop high-performing operations teams
- Establish clear leadership structure, communication rhythm, and accountability
- Foster a culture of execution, discipline, and continuous improvement
Systems, Process & Scalability
- Optimize systems, tools, and processes to support growth
- Build scalable operating frameworks to support expansion initiatives
- Ensure operational readiness for new products, services, and marketing programs
Qualifications
- 10+ years of senior operations leadership experience
- Strong background in multi-site or distributed operating environments, retail, health, CPG
- Experience working closely with marketing teams and executing growth initiatives
- Strong financial and analytical skills; comfortable managing KPIs and P&Ls
- Based in or willing to commute within the Greater Toronto Area
Ideal Candidate Profile
- Execution-focused, commercially minded operator
- Structured, data-driven, and decisive
- Strong people leader with the ability to influence at all levels
- Comfortable operating in a fast-paced, growth-oriented environment
Additional Context
The business operates across multiple locations and requires a leader experienced in driving consistency and performance across a distributed footprint.
If you are qualified, please apply within, and we look forward to speaking with you.
