About the Company:
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.
We are looking for a Citrix Administrator to join one of our clients, a major corporate investment bank based in Montreal.
Context and role objectives:
The IT Services division is responsible for delivering secure, reliable, and scalable infrastructure solutions to support global business operations. This includes application hosting, digital workplace services, cloud platforms, and connectivity services across the organization. Within this division, the Citrix Engineering team provides design, administration, and operational support for the global Citrix perimeter. The team ensures the stability, performance, and availability of virtual application and desktop solutions used across the enterprise. In this context, we are seeking a Citrix expert to provide Level 3 operational support, lead engineering initiatives, and contribute to architecture, automation, and strategic improvements.
Day-to-day responsibilities:
- Serve as a senior Citrix subject-matter expert for both operations and engineering activities within the AMER region
- Support global Citrix services including XenApp/XenDesktop, NetScaler, and application virtualization platforms
- Diagnose, troubleshoot, and resolve complex application connectivity and performance issues
- Collaborate with IT and business stakeholders to design and implement secure, scalable solutions
- Ensure production changes comply with lifecycle, risk, and change management standards
- Produce and maintain operational procedures in coordination with international teams (including Paris)
- Participate in on-call rotations, including after-hours and weekend support when required
- Review incidents regularly to improve monitoring efficiency and reduce overall ticket volume
- Provide mentoring and technical guidance to junior team members
- Participate in architecture reviews, strategy discussions, and continuous enhancement initiatives
- Provide Level 3 support for incident, problem, and request management
- Contribute to documentation, reporting, and compliance with internal governance
PROFILE Experience Required:
- 5+ years of hands-on experience in IT Operations and infrastructure support within Citrix environments
- Proven experience administering and supporting Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
- Strong operational expertise with Citrix NetScaler (gateway, load balancing, authentication policies)
- Experience supporting large-scale, business-critical digital workplace environments
- Experience with automation and scripting (PowerShell required; VBScript/CMD a plus)
Technical Expertise:
- Administration of Citrix Virtual Apps and Desktops (22.03+) in enterprise environments
- Administration of Citrix NetScaler (13.1+) including access policies, monitoring, and troubleshooting
- Experience with Ivanti Workspace Control (End User Computing)
- Strong knowledge of Windows Server (2016/2019), Windows 11, Active Directory, DNS
- Experience with VMware and VDI technologies
- Understanding of NAS storage, backup and recovery processes
- Experience diagnosing complex application performance and connectivity issues
- Exposure to SQL Server and enterprise backup & recovery tools
Development & Automation:
- Experience building automation scripts for operational tasks (PowerShell, VBScript)
- Ability to contribute to standardization, procedure documentation, and industrialization of processes
- Familiarity with CI/CD, version control tools (Git), and automated configuration management (asset)
Additional Skills (Nice to Have):
- Experience working in highly regulated or financial environments
- Knowledge of Microsoft 365, Intune, SCCM, Entra ID
- Understanding of ITIL processes (Incident, Problem, Change)
- Familiarity with Agile methodologies
Working environment:
- Candidates must be located in or willing to relocate to Montréal
- Fluency in English required; French is a strong plus
- Hybrid role: 4 days per week on site
- Participation in on-call rotations, including evenings/weekends
