This on-site opportunity is for three resources to provide client engagement services in support of a new Cloud Mission Systems Framework which will enable the digital transformation of Cloud services .
This is a contract opportunity, that requires the team to be on-site 5 days/week.
Key Responsibilities:
Cloud Mission Systems Framework Project
The resource would aid in the implementation of the new CMS Framework to:
- Refine the client engagement process and engagement model by:
- Improving operational efficiency and enhancing client service delivery, including streamlining requirement gathering, standardizing documentation practices, and strengthening its governance integration.
- Partake in the end-to-end client business intake processes by documenting and tracking a high volume of technical client service requests and serving as a liaison between stakeholders, technical personnel, and clients to facilitate communication, coordinate tasks, and ensure that clients’ concerns are effectively addressed.
- Contribute to the creation and life-cycle management of client engagement documentation such as:
- Client Engagement Playbook
- Client Playbook
- Step-by-step guides, processes and best practices
- Service Catalogue
- Client engagement-related reports
- Website Content
- Provide Cloud technical expertise and advise clients on potential risks by consulting stakeholders to determine how to address identified risks and to build risk awareness
- Collaborate with cross-functional teams to implement risk mitigation strategies to increase service delivery efficiency and effectiveness, and to enhance overall client satisfaction.
What you must bring to this role:
- Must currently hold a federal government Secret-level security clearance
- Must have 10 years of experience performing client engagement activities within an organization of at least 5,000 employees , including the facilitation of stakeholder consultations and the collection and validation of technical and business requirements, while performing all of the following tasks:
- Meeting with business and technical stakeholders to gather, analyze and document requirements;
- Evaluating business processes, uncovering areas for improvement, identifying risks as well as developing and implementing solutions;
- Developing project plans and monitoring performance;
- Serving as a liaison between stakeholders, technical personnel and users; and
- Effectively communicating insights, risks and plans to cross-functional team members and management.
- Must have a minimum of 5 years of experience within the last 10 years within a Government of Canada (GC) department as a Business Analyst performing all of the following tasks:
- Developing and maintaining formal documentation such as business requirements, process flows, decision logs, and stakeholder briefings, drafting technical documentation, user manuals
- Explaining complex IT concepts in a clear and concise manner
- Must be willing to work on-site in Ottawa (west) 5 days/week
Only those who are qualified will be contacted.
