Job Title: Field Services Coordinator/ Planner
Duration: 6 months
Location: Milton, ON ( GTA) L9E 2C7
Schedule/ Hours: Hybrid 2-3 Days On-site
Top Skills: Strong Organization Skills, Ability to work efficiently within Data, Coordination experience to help assist with Field Service Techs and their whereabouts, great People skills/ communication as you will work with the Techs and also our lead PM for this team very closely.
Job Description:
- The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites.
- This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and workforce optimization.
- This role interacts with end customers so the Field Services Planner must have strong communication skills.
- Check/enrich Work Orders to be scheduled in bridge Field Services(bFS) or in other systems
- Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute
- Work Orders are created automatically or by Order Management or Technical Support (CCC)
- Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
