FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS
LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown
Job Description
The Sr Field Support Representative - Sustainment (Sr FSR - Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.
Tasks include, but are not limited to:
- Mentoring operational user on the use of LC4ISR Capabilities;
- Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
- Working with System Integration Teams as the Subject Matter Expert;
- Assisting with installation and maintenance issues;
- Communicating issues between users and members of the Integrated Project Team;
- Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
- Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
- Providing reports detailing solutions that have been created in the field;
- Providing ongoing feedback from the field force, as required;
- Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
- Assisting with field upgrades, installation, re-installation and modification;
- Travel both domestically and internationally, as required; and
- Other duties as and when needed.
Depth of Knowledge Required:
Able to:
- Support ideas with details and examples.
- Communicate with appropriate language to the purpose and audience.
- Design investigations for a problem.
- Develop a model for complex situation.
- Apply a concept in other contexts.
Experience Required:
Must have minimum ten (10) years of military experience in any trade.
Demonstrated leadership ability.
Security Clearance Requirements:
Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.
