PURPOSE OF THE JOB
The RSC Operations & Culture Specialist is responsible for the delivery of the employee experience at KFC Canada’s RSC in partnership with the Manager, P&C Business Partner. This position supports integration of talent into the business, oversees day-to-day office management, and leads the workplace experience across a variety of outlets including communications, wellbeing, and OH&S.
*Please note this is a 1 year contract role to cover a Mat Leave.
JOB RESPONSIBILITIES
- Develop and manage end-to-end onboarding programming for new hires to ensure a seamless employee experience.
- Support recruitment efforts by managing screening, scheduling, and logistics for RSC hiring.
- Develop and execute restaurant training plans for new hires.
- Oversee day-to-day office management, including but not limited to supplies, vendor coordination, ordering, space planning.
- Develop, maintain, and communicate RSC policies in alignment with company standards.
- Lead Occupational Health & Safety (OH&S) initiatives and compliance.
- Administer employee benefits and RRSP plans, including communications and vendor management.
- Lead internal communications across the RSC and Field teams.
- Plan and execute wellness initiatives and employee engagement activities.
- Maintain and organize employee records in HR systems and assist with payroll logistics in partnership with payroll team.
- Manage visa and immigration processes for applicable employees.
- Manage RSC technology in support of seamless employee experience from onboarding to offboarding.
KNOWLEDGE AND SKILL REQUIRED
- Education/Certifications
- Required: Secondary school diploma or equivalent
Preferred:
- Bachelor’s degree or equivalent experience in Business Administration, Office Administration, HR, or a related field
- Canadian Registered Safety Professional (CRSP) certification
This role must have…
- 3+ years of relevant experience in an office management, employee experience, HR support, or OH&S role
- Project & Operational Coordination
- Ability to manage multiple processes simultaneously (onboarding, payroll logistics, benefits, etc.)
- Strong organizational skills for managing documents, compliance records, and deadlines
- Comfort with vendor and office management (supplies, space planning, services)
- Communication & Interpersonal Skills
- Professional written and verbal communication, especially for internal comms with RSC and Field teams
- Ability to coordinate across departments and build trusted relationships with employees at all levels
- Discretion and emotional intelligence when handling sensitive topics (e.g., wellness, immigration, personal data)
- Systems & Tech Proficiency
- Experience working with HRIS platforms (e.g., Oracle, ADP) for data entry and upkeep
- Comfort with productivity tools like Microsoft Office (Excel, Outlook), and project management software (e.g., Asana)
- Digital file management and basic reporting abilities
- Compliance & Policy Awareness
- Basic understanding of employment standards, OH&S, and payroll requirements
- Experience supporting the execution of policies and workplace programs in alignment with compliance
- Event & Program Execution
- Ability to plan, communicate, and execute internal events (wellness, engagement)
- Attention to detail in managing timelines, stakeholders, and follow-up tasks
- We’d prefer this role to have…
- Experience in office management
- Experience managing multiple external vendors
Benefits:
- Hybrid work model
- Paid Vacation days plus additional YUM! paid holidays
- EAP Programs available to family as well Comprehensive benefits package
- Life insurance, disability, and wellness programs
- Retirement savings programs including RRSP and DPSP with employer contribution
- Employee referral program
What makes KFC a great place to work?
Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We want people with smart, heart and courage that have the opportunity to not just make impact today but to become leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes great effort, big or small, and provides the work-life balance that is so important to staying inspired and engaged. We don`t just say it, we mean it – every Friday is a half day at KFC Canada! We will focus on your personal development as much as your professional development to ensure you can bring your best self to work.
KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we serve more than 12 million customers in more than 45,000 restaurants around the world. Our commitment to great food and service is the same commitment Colonel Harland Sanders had when he founded the concept more than 55 years ago, and that's why KFC remains the worldwide leader in the category.
KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KFC Canada encourages applications from all qualified candidates. Contact if you need accommodation at any stage of the application process or want more information on our accommodation policies.
