Job Title: Bilingual Customer Service Specialist – Commercial Banking
Contract Length: 9-month contract (extendable)
Location: Montreal
Industry: Banking & Financial Services
About the Role
This contract role supports the commercial banking segment by delivering high-quality client service, resolving issues efficiently, and helping improve service processes. You will work closely with internal partners, manage client tickets, support strategic initiatives, and ensure a seamless experience for sensitive or complex commercial clients.
Must-Have Qualifications
- Fully bilingual (English + French), spoken and written
- 3–5 years of customer service or operational support experience
- Experience supporting corporate, commercial, or financial clients
- Strong communication (written & verbal)
- Strong analytical, problem-solving, and documentation skills
- Ability to manage complex client issues and multi-step resolutions
- Experience preparing reports, dashboards, or data summaries
- Ability to work independently in a fast-paced environment
Nice-to-Have Qualifications
- Experience in financial services or banking
- Prior experience with ticketing systems or CRM tools
- Exposure to audits, compliance, or credit processes
- Experience supporting strategic operational initiatives
- Experience working with multiple internal stakeholders
