GENERAL MANAGER – Deluxe Resort in the city center of Toronto
(Must be legally authorized to work in Canada)
The General Manager (GM) is responsible for providing strategic leadership and operational excellence for a deluxe, newly branded Resort located in the heart of Toronto. This role oversees all aspects of hotel performance, ensuring exceptional guest experiences, strong financial results, brand compliance, and a high-performing team culture. The GM serves as the primary ambassador of the hotel to ownership, brand partners, guests, and the local community.
Qualifications & Experience:
- Minimum 8–10 years of progressive senior leadership experience in the hospitality industry.
- Prior experience as a General Manager or Hotel Manager in a branded hotel group (luxury or upper-upscale strongly preferred).
- Proven track record of managing a full-service, city-based hotel.
- Strong financial acumen with experience managing budgets, forecasts, and capital planning.
- Excellent leadership, communication, and interpersonal skills.
- Experience in the Toronto or major urban luxury hotel market.
- Strong understanding of unionized environments (if applicable).
- Results-driven with a hands-on, visible leadership style.
- Passion for hospitality, service excellence, and brand integrity.
Key Responsibilities:
Leadership & Strategy
- Provide visionary leadership aligned with brand standards and ownership objectives.
- Develop and execute short- and long-term business strategies to maximize profitability and market positioning.
- Foster a culture of excellence, accountability, and continuous improvement.
Operations Management
- Oversee all hotel departments including Rooms, Food & Beverage, Sales & Marketing, Finance, Human Resources, and Engineering.
- Ensure consistent delivery of luxury service standards and guest satisfaction.
- Maintain compliance with brand, legal, safety, and regulatory requirements.
Financial Performance
- Prepare, manage, and achieve annual budgets and forecasts.
- Drive revenue growth through effective pricing, yield management, and sales strategies.
- Control costs while maintaining deluxe service and product quality.
Guest Experience & Brand Standards
- Champion a guest-centric culture with a strong focus on service recovery and personalization.
- Ensure full compliance with brand standards and brand audits.
- Represent the hotel positively within the brand network and local market.
People & Culture
- Recruit, develop, and retain top leadership talent.
- Lead performance management, succession planning, and training initiatives.
- Promote an inclusive, respectful, and engaging workplace culture.
Salary + Bonus and Benefits.
To Apply:
Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at
Best regards,
Stephen J. Renard
Stephen J. Renard
President
Renard International Hospitality Search Consultants
