Relief/Casual Front-Line Counsellor
Haldimand & Norfolk Women's Services is dedicated to a non-oppressive social, political and economic environment for women, their children and their communities.
Overview
Our organization is currently seeking qualified individuals for the position of Front-Line Relief (Casual) Counsellor. As a member of the Residential Team, you will provide on call shift coverage for our 24-hour residential program. The position is for an existing vacancy within the shelter. Starting wage is $22.41
Responsibilities
· Perform crisis intervention by telephone, in shelter and other appropriate settings to women and their children whose lives have been affected by abuse
· Provide counselling, support and advocacy to residential clients
· Facilitate admission to the shelter per shelter mandate
· Provide support information and resources which will assist women to assess their options and take appropriate action
· Assure the functioning of residence in accordance with safety, security, fire and operational procedures
· Facilitate residents’ adjustment to communal living by providing information and support, supervising household activities and assisting in creating a calm, comfortable environment
· Participate in regular supervision and program specific meetings
· Maintain documentation and statistical records as required
· Become familiar with and effectively document all client information in the WISH database
Requirements
· Post-Secondary Education in Social Work, Social Sciences or related field
· Counselling and crisis intervention skills
· Excellent understanding of the dynamics of family violence and its impact on women and the issues they face
· Ability to effectively handle crisis situations both in person and by telephone
· Knowledge of and/or experience with community social services, medical and justice systems and other relevant services
· Knowledge and experience with safety planning
· Ability to work independently as well as part of a team
· A strong ability to keep sensitive materials confidential
· Ability to work in a woman-centered organization which bases its services on a feminist analysis of woman abuse, able to work with diverse populations from an intersectional, inclusive and anti-oppressive lens
· A current CPIC and valid First Aid/CPR certificate
· Valid Ontario Driver’s License and access to a reliable vehicle
· Computer literacy essential
· Ability to work shifts in accordance with shelter needs (including days, evenings, overnights, weekdays and weekends) is essential. No guaranteed shifts per month.
Closing Date: January 5, 2026
Please send your resume including cover letter in confidence to:
Kelly Salazar, Residential Manager
kelly.s@hnws.on.ca
We thank all applicants for their interest, however, only applicants selected for an interview will be contacted. No telephone calls please.
Haldimand & Norfolk Women’s Services is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
No AI is in use for hiring and/or recruiting.
