Job Description
Develops, promotes, maintains and manages an assigned business/group vendor management program for the management of partnerships with suppliers/service providers that improve productivity, service delivery and quality. Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required. Ensures the effective and efficient execution of all program components, including ensuring change management & communications are in place for any enhancements / changes and mitigating any risk. Works collaboratively with internal and external stakeholders.
- Supports the development and promotion of a business/group vendor management program solution.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of supplier arrangements.
- Participates in the relationship management between internal business/group partners and suppliers/service providers.
- Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components and product(s)/service(s) are delivered according to the contractual service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), in compliance with standards.
- Monitors and tracks supplier performance and addresses any issues.
- Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.
Core skills: Contract review to ensure adherence to MSA/compliance/best practices, relationship-building, strategic consulting, Excel and PowerPoint
- Preference is to have previous vendor management experience from banking or financial industries.
Qualifications:
- Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge and experience in supporting vendor programs
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills
- Collaboration & team skills
- Analytical and problem solving skills
- Influence skills
