Department: Integrated Marketing
Role: Account Manager
Reports to: Account Supervisor
Overview:
We’re looking for an experienced, organized, and relationship-driven Account Manager to join our growing team at Community. As part of our integrated advertising team, you’ll serve as the main liaison between our clients and internal teams—ensuring campaigns across digital, traditional, social and experiential are executed flawlessly, on time, and on budget.
This is an essential role at Community that blends creative collaboration and project management. You will lead day-to-day client communications, support the development of creative briefs, manage timelines and budgets, and ensure the delivery of high-quality work that drives results.
Key Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, trust-based relationships with clients.
- Understand clients’ businesses, industries, and marketing objectives.
- Proactively identify opportunities for growth and improvement.
Project & Campaign Management
- Oversee the end-to-end delivery of integrated campaigns across digital, social, print, TV, radio, and experiential platforms.
- Lead branding projects from naming and visual identity, through to the development of in-market asset.
- Write clear and strategic creative briefs.
- Manage project timelines, budgets, scopes, and resources.
- Collaborate with internal teams (creative, strategy, media, production, digital, etc.) to ensure project alignment.
- Ensure work meets client expectations and agency standards.
Strategic & Creative Contribution
- Contribute to strategic planning, brand development, and campaign ideation.
- Participate in brainstorms and creative reviews.
- Offer insights and recommendations based on performance metrics and market trends.
Reporting & Analysis
- Track campaign performance, gather data, and prepare post-campaign reports.
- Communicate key insights and optimization strategies to clients.
Qualifications:
- 2-4 years of experience in account management or project management within an advertising, creative, or integrated marketing agency.
- Experience managing multi-channel campaigns (digital, social, broadcast, print, experiential).
- Strong organizational, communication, and interpersonal skills.
- Proficiency in project management tools (e.g., Asana, Trello, Monday.com) and Microsoft Office/Google Workspace.
- Ability to handle multiple projects and deadlines in a fast-paced environment.
- Strategic mindset with a passion for creativity and innovation.
- A team player with a proactive, problem-solving approach.
Nice to Have:
- Experience with media planning and buying processes.
- Familiarity with analytics tools (Google Analytics, Meta Ads Manager, etc.).
- Knowledge of production processes across different media types.
