Our client is a fast-growing Canadian automotive brand focused on collision repair and car care. They are seeking a Bilingual Regional Growth and Performance Manager to join them full-time in Quebec. This role involves significant travel within Quebec and the Atlantic provinces, as well as some Canada-wide travel.
The Regional Growth and Performance Manager (Bilingual) is a pivotal leadership role that combines operational excellence with strategic growth initiatives. This individual will dedicate approximately 65% of their time to driving regional operations, performance, and insurance partnerships, and 35% toward franchise development and business growth. The role is designed for a dynamic and bilingual leader who can balance hands-on operational support with a business development mindset to drive both performance and expansion across the brand network.
Some of your key responsibilities in this role will include:
Operational Performance (65%)
- Oversee and support franchise and corporate store performance to ensure operational, financial, and customer satisfaction goals are achieved.
- Conduct regular audits and develop improvement plans with franchisees and store leadership teams.
- Ensure compliance with brand, insurer, and operational standards.
- Lead, coach, and mentor Field Conversion Specialists (FCS) and shop managers to drive performance consistency and accountability.
- Monitor key operational KPIs, analyze performance data, and implement strategies to improve outcomes.
- Strengthen relationships with insurance partners and ensure adherence to Performance-Based Agreements (PBAs).
- Coordinate ongoing training to maintain OEM and I-CAR certification compliance.
- Facilitate operational reviews and business planning sessions with regional teams.
Franchise Growth & Business Development (35%)
- Identify and pursue new franchise opportunities across Canada in alignment with the company’s expansion strategy.
- Build and manage a pipeline of qualified prospects through outreach, networking, and industry engagement.
- Conduct discovery meetings and deliver franchise presentations that clearly communicate the organization’s value proposition.
- Support the franchise onboarding process from introduction to agreement and launch.
- Represent the organization at conferences, trade shows, and industry events to promote brand awareness and insurance relationships.
- Collaborate with marketing, finance, and operations to ensure seamless onboarding and integration of new franchise partners.
- Report on growth metrics, franchise leads, and strategic business development activities to leadership.
Qualifications:
- Bilingual (English/French) is mandatory
- 7–10 years of experience in a combined role of operations management and business development, preferably in the automotive or collision repair industry.
- Proven success in leadership; managing teams, coaching franchisees, and improving performance metrics.
- Sales Acumen: Experience managing the sales cycle from lead generation through deal closure.
- Industry Knowledge: Understanding of the collision repair, insurance, and franchise industries.
- Analytical Thinking: Skilled in interpreting data and implementing actionable improvement plans.
- Communication: Excellent relationship-building and presentation skills.
- Travel: Willingness to travel across Canada to oversee regional operations and growth initiatives.
- Results-Driven: Strong track record of meeting both operational and growth-related targets.
Application Instructions:
While we appreciate all inquiries, only qualified candidates will be contacted.
Please send a resume to Melissa Krakana at melissa.krakana@summitsearchgroup.com
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
