Title: Senior Account Manager/Leader (title to be discussed)
Location: Toronto, Canada - Hybrid
Reports to: Head of Client Success and Operations
Department: Client & Operations
Salary: $80,000 - $93,000 annual
About Spark Growth:
At Spark Growth, we are a digital agency with a growing team passionate about digital marketing, health, and wellness. We believe that a thriving team is essential for our success, so we prioritize physical health, mental health, and employee well-being. Our vision is to promote products and solutions that drive positive health outcomes and enable more people to live their best lives. We work alongside clients who share our values to help make their digital marketing programs more efficient and impactful. Our company has been around for over a decade, with offices in Toronto and New York, and we live by four core values:
- Innovate to find a way: We think outside the box to find solutions and navigate challenges.
- Always be curious: We're always learning and staying up to date on the latest technology, features, and trends.
- Optimize to drive KPIs: We constantly seek both big and small ways to optimize performance and focus on what truly moves the needle.
- Live your best life: We encourage every team member to set personal and professional goals and live a balanced, energized life.
About the Role:
We’re seeking an Account Manager to lead client relationships, drive strategic marketing plans, and ensure excellence across every touchpoint. This is a hybrid role combining relationship management, digital marketing strategy, and cross-functional collaboration—perfect for someone who thrives at the intersection of people and performance.
You’ll work hand-in-hand with our creative and paid media teams to translate client goals into data-driven campaigns that deliver results. From leading client meetings to uncovering upsell opportunities and refining strategy based on performance, you'll be a trusted advisor and the go-to partner for your accounts.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of key clients.
- Own the client relationship and be responsible for retention, growth, and satisfaction.
- Translate client business goals into actionable digital marketing strategies, collaborating with the strategy department.
- Collaborate with internal teams to develop and execute campaigns across paid and organic channels.
- Analyze performance data and present insights in a clear, compelling way.
- Identify opportunities for upselling and cross-selling based on business needs and trends.
- Manage scopes, timelines, and budgets with precision.
- Advocate for both client needs and agency efficiency.
- Ongoing knowledge of current social media and digital advertising trends and ability to proactively and strategically apply concepts to client work
What You Bring:
- 5–7 years in digital marketing, with at least 5 years in a client-facing strategic role.
- Strong understanding of paid media, content strategy, and performance analytics.
- Excellent communication, presentation, and relationship-building skills.
- Strategic thinker with a bias toward action and outcomes.
- Ability to manage multiple projects in a fast-paced environment with strong attention to detail and follow-through.
- Experience working in or with agencies preferred.
- Maintains an ‘always learning’ attitude. Stays ahead of the industry thinking on emerging digital trends
Bonus If You Have:
- Experience in highly regulated industries (e.g., healthcare, pharma)
- A strong interest in health and wellness
- Familiarity with tools like Google Analytics, Meta Business Manager, and project management platforms (Asana, Productive, etc.)
- Passion for storytelling through data
Perks & Benefits:
We offer a fun, flexible working environment with health and wellness programs and a supportive culture to help our team members live their best lives, both personally and professionally.
- Hybrid working model (Currently in the office once every two weeks)
- Company-sponsored team lunches and a fully-stocked kitchen with snacks
- Wellness breaks
- Team retreats
- Company-sponsored Health & Wellness office equipment
- Sponsored learning opportunities
- Our office is located at Dundas and Spadina
- Focus Fridays
