Overview
We are seeking a dynamic and dedicated Market Development Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with clients, ensuring their satisfaction, and driving long-term engagement with our products and services. This role requires excellent communication, leadership, and analytical skills, along with a passion for delivering exceptional customer service. Fluency in English and exceptional communication skills are preferred to effectively serve our diverse client base.
As our Market Development Manager, you will:
- Present and promote our company’s software solutions to construction industry professionals including manufacturers and their representatives, wholesalers, and others involved in construction specifications (mainly Engineers, Designers and Architects); coverage would include the United States.
- Plan and execute remote seminars and one-on-one meetings to introduce, train or update on our company’s innovative tools and services; engaging specifiers to build projects utilizing spec tools – possibly working with the other Market Development team members
- Build projects/specs (line drawings) for specifiers to increase our market share
- Achieve specific and clear targets for calls, specs and drawings
- Establish and maintain long-term relationships with key clients who are assigned to the program/project;
- Execute calls with the project and/or business owners to gather, document, interpret, analyze and confirm business requirements and specifications for new or enhanced functionality;
- Assist with ideation, project initiation, and planning for assigned projects;
- Refine requirements using critical evaluation techniques, meetings, negotiations, systems knowledge, and experience;
- Work with multi-faceted teams to meet customer requirements, and to provide the most up to date product information to industry professionals;
- Manage the overall scope of the program/project, escalating to project managers and owners when material deviations from this are identified;
- Follow change control process to manage adjustments to base-lined deliverables and scope for assigned projects;
- Facilitate training and knowledge transfer for new project resources, as needed;
- Use Customer Relationship Management systems (CRM) for reporting, maintaining and expanding customer base;
- Identify and track down major industry players to have them use our tools and services.
- Be prepared to aid in special projects as needed and/or collaborate with the Market Development team
As our Market Development Manager , you must have:*
- A post-secondary degree in a related field with 5+ years of progressive experience in Business Analysis, Account Management and/or Technology Sales; Excellent written and verbal communication skills, with the ability to manage and influence across all levels of the organization;
- Superior organizational skills, with the ability to prioritize and manage multiple tasks with accuracy and strong attention to detail;
- Proven success with meeting quality and timeline standards, and motivated to work with limited supervision to produce quality results and deliver established priorities;
- Outstanding interpersonal skills, with the ability to relate and build rapport with all levels of staff and professionals remotely;
- Proven analytical and problem-solving skills with the ability to quickly learn new concepts/processes;
- Adaptable, flexible and comfortable working in a fast-paced and frequently changing business environment;
- Professional demeanour and the ability to create advanced presentations;
- Technology and Internet savvy;
- A good understanding of construction industry practices, products and standards, local building codes and the ability to interpret construction documents and specifications (nice to have).
