This role is in our business improvement team. This role will make solutions that boost productivity with automation and digital tools for the whole company, from back-office units to plant operations that work 24/7. Solutions include automation, chat bots, mobile apps, external user portals and other solutions primarily based on Power Platform.

It requires involvement throughout the solution’s lifecycle. Daily activities include understanding the business process, documenting solution requirements/scope of work, building solutions, testing solutions, training end-users and peers on solution operation, and post-production monitoring for user adoption. Maintaining and updating solutions is required to meet evolving needs, as well as timely responses to address urgent requests from operations.

Position Responsibilities:

Create automation flows, develop apps, portals, chatbots, co-pilot
Build custom calculation subroutines stored in Azure, or other, to be accessible in solutions
Incorporate commercial AI products within solutions
Manage datasets in Dataverse or other data warehouses accessible by Power Platform
Create, monitor, and update data used to support solutions
Write SQL Queries to access data from within flows/apps/portals
Perform software performance testing prior to solutions being released to production
Support ticketing system for a variety of use cases, from quick fixes and permission control requests to more complex tickets
Maintenance of existing solutions and responding rapidly to requests that ensure continuity of key business operations
Support creation/pipelines of Development, Testing, and Production environment
Recommend best practices for solution development and upgrades
Support security roles creation and management

Qualifications:

College or university degree in Computer Science or related field/experience
Minimum 5 years experience
Customer service orientation, team player, eager to help others
Strong understanding of data security protocols
Possess tact and judgement in dealing with stakeholders
Must be able to respond to tight deadlines during peak periods
General RPA, App, and portal development – Required
Dataverse management - Required
Writing and documentation skills - Required
Power Platform experience – Required
Proficient with SQL – Strong Advantage
Cloud computing – Strong Advantage
SharePoint administration – Strong Advantage
Power BI and Excel (Advanced) – Advantage
Data Science / Machine Learning - Advantage

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