About the Job
Key Account Manager – Convenience & Gas
Location: Greater Toronto Area (GTA) – Hybrid
Travel: Moderate in-market travel required
About the Role
We are seeking a commercially driven Key Account Manager to lead account development and execution within the Convenience & Gas retail channel in a regulated beverage alcohol environment. This role is responsible for delivering profitable growth, market share expansion, and disciplined in-market execution across assigned retail partners.
The successful candidate will bring strong customer development capabilities, analytical rigor, and the ability to translate commercial strategy into effective account-level plans. This role works closely with cross-functional partners to optimize distribution, trade investment, and retail execution.
Key Responsibilities
Account & Commercial Leadership
- Drive net revenue and market share growth across assigned Convenience & Gas retail accounts.
- Develop and execute account strategies rooted in customer insights, category trends, and competitive analysis.
- Translate channel and brand priorities into actionable customer plans that deliver topline performance.
- Track and analyze account performance versus targets, identifying risks and growth opportunities proactively.
- Support execution of the broader Convenience & Gas commercial strategy through strong account leadership.
Customer Development & Execution
- Build and maintain strong partnerships with retail decision-makers to unlock incremental distribution, merchandising, and promotional opportunities.
- Develop clear, concise account plans to support annual volume, revenue, and profitability targets.
- Leverage store-level data and field intelligence to identify execution gaps and inform account strategy.
- Support consistent retail standards and program execution across assigned accounts.
Field & In-Market Enablement
- Partner with regional sales leadership to support effective field coverage and execution across Convenience & Gas locations.
- Contribute to go-to-market planning, including store clustering, distribution priorities, and execution standards.
- Enable field sales teams through clear priorities, tools, and program guidance to drive promotional effectiveness.
- Support development and delivery of channel-specific selling tools and training as required.
Forecasting, Budget & Trade Spend Management
- Lead accurate forecasting for assigned accounts in collaboration with marketing, finance, and demand planning.
- Manage trade investment with disciplined oversight to ensure efficient, high-return promotional activity.
- Conduct post-activity analysis to evaluate effectiveness and refine future investment decisions.
- Partner with demand planning to ensure supply alignment with forward-looking account plans.
Working Conditions
- Hybrid working model with a combination of office, home, and in-market activity.
- Regular interaction with internal stakeholders and retail partners.
- Periodic work outside standard business hours as required.
- Responsibility for handling confidential and commercially sensitive information.
Qualifications & Experience
- University degree in Business, Marketing, or a related field preferred.
- 5+ years of progressive experience in sales, account management, or CPG environments.
- Experience within the Convenience & Gas or regulated retail channel is an asset.
- Strong commercial acumen with the ability to manage complex customer relationships.
- Proven analytical, communication, and storytelling skills.
- Proficiency with Microsoft Office and commercial data platforms (e.g., CRM, syndicated data tools).
- Strong organizational skills with the ability to manage multiple priorities.
- Flexibility to support business needs outside regular hours when required.
