Our Purpose
At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors remain in their homes for as long as they choose by caring deeply, connecting to their hearts, and empowering them to continue doing what they love most. We are not just a home care company—we admire people and seek to make a meaningful difference every day.
When you join Nurse Next Door, you become part of a growing organization that is changing the way home care is delivered.
About the Role
The Care Designer plays a critical leadership role in delivering exceptional client experiences while driving business results through caregiver leadership and operational excellence. This role requires someone who can “hustle with heart”—balancing compassion with accountability, autonomy, and results.
Care Designers are self-led leaders who take ownership of outcomes, thrive in a collaborative environment, and are inspired by building meaningful relationships with seniors, families, caregivers, and community partners.
Key
ResponsibilitiesConsult Conversion & Community Engagement
Conduct Caring Consults, assessing clients’ physical, emotional, and environmental needs
Develop and recommend personalized care solutions aligned with client goals
Achieve a 90% consult conversion rate
Act as a trusted advisor to clients and their families
Build and maintain relationships with community leaders and professional referral partners
Promote high-quality, innovative customer service and Nurse Next Door’s brand promise
Client Care Delivery & Experience
Attend all First Visits to ensure care plans and service agreements are executed properly
Conduct supervisory visits to ensure caregiver fit and quality of care
Develop, implement, and update individualized care plans
Educate clients on self-care and evaluate responses to care
Monitor risks, identify trends, and adapt care as needed
Coordinate care and evaluate outcomes based on client goals
Deliver a premium client experience with a target Net Promoter Score (NPS) of 9+
People Leadership
Lead, coach, and support the caregiving team to achieve results
Set clear goals, provide ongoing feedback, and coach in the moment
Recruit, train, and manage caregiver performance and availability
Foster a continuous learning environment, including Discovery Day and monthly in-service programs
Conduct First and Supervisory Visits to evaluate caregiver performance and engagement
Drive a positive employee experience with a target employee NPS of 9+
Scheduling Collaboration
Partner with the scheduling team to communicate changes in client needs and caregiver assignments
Ensure consistent client coverage, including urgent care needs and caregiver cancellations
Support scheduling as needed to meet operational requirements
Maintain AMS (Attendance Monitoring System – AlayaCare) below 5%
Ensure data accuracy and completeness in scheduling systems
Administration & Compliance
Maintain accurate and complete documentation, including care plans, client files, and employee records
Conduct quarterly audits to ensure 100% accuracy and compliance
Ensure compliance with provincial and federal legislation related to health, employment, and occupational health & safety
Approve visits and premiums in preparation for payroll and billing cycles
Availability
Part-time, primarily evenings and weekends
On-call availability for evenings, weekends, and holidays
Flexibility required (7 days per week availability)
Schedule provided 2 months in advance based on business needs
Compensation
Reporting & Working Relationships
Reports to the Franchise Partner
Leads the Caregiving Team and Care Ambassador Team
Works closely with the Care Services Center
QualificationsRequiredRegistered Practical Nurse (RPN) or Registered Nurse (RN) licensed to practice in Ontario
Valid CPR and First Aid Certification
Valid driver’s license and access to a reliable vehicle
Vulnerable Sector Criminal Record Check (updated every 5 years)
Negative TB test (updated every 5 years)
Experience & Skills
Strong computer skills; experience with G-Suite and electronic documentation systems (AlayaCare experience an asset)
Exceptional written and verbal communication skills in English
Strong organization, planning, time management, and multitasking abilities
Demonstrated experience setting and achieving goals
Customer service and leadership experience considered an asset
Vacancy Disclosure
This posting is for an existing vacancy.
Artificial Intelligence Disclosure
Nurse Next Door may use automated or artificial intelligence–based tools to assist with screening or reviewing applications for this position.
Hiring Decision Notice
Applicants who participate in an interview will be informed within 45 days of their last interview whether a hiring decision has been made. Notification may be provided in person, in writing, or electronically.
We Make Lives Better—starting with yours.
Join Nurse Next Door and help seniors live Happier Aging every day.
