Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #31455: WSIB Coordinator (REPOST)
- Union: Non Union
- Job Description ID#: 1769
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on February 11, 2026.
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
Applicants that have already applied need not re-apply
SUMMARY OF DUTIES
Reporting to the Manager, Return to Work Services, the WSIB Coordinator will manage all Workplace Safety and Insurance Board claims for the Corporation ensuring all regulatory obligations are maintained. Responsibilities include reporting claims within the required timeframes, maintaining confidential files, preparing or assisting with claims analysis, statistics & reports and objections/appeals up to the WSIAT level, processing WSIB absence reports and bridging benefits for eligible employees. Represents the Corporation at WSIB hearings and on WSIB Municipal Users Group.
GENERAL DUTIES
- Records and reports Workplace Safety and Insurance Board claims within required timeframes, maintaining all necessary files. Prepares claims analysis and reports.
- Processes accident and investigation reports by analyzing data and determining impact on claims management and work accommodation efforts.
- Maintains accurate historical data by reviewing accident reports, analyzing details, categorizing information and entering into computerized claims management system.
- Monitors all Workplace Safety and Insurance Board costs, prepares cheque requisitions and liaises with Finance Department on payment issues.
- Provides practical advice to employees and management and make recommendations on issues of compliance.
- Composes and prepares correspondence on routine and non-routine matters to employees, solicitors and Workplace Safety and Insurance Board regarding compensation claims and third-party claims.
- Processes and maintains bridging benefits for eligible employees, including percentage adjustments for employees where claims have been approved by the WSIB.
- Answers personal, telephone and email inquiries from employees regarding their claims.
- Investigates, prepares for, and represents the Corporation at Workplace Safety and Insurance Board hearings. Assists in the preparation for hearings at the Workplace Safety and Insurance Appeals Tribunal.
- Liaises with Legal Department and the Workplace Safety and Insurance Board with respect to third party claims.
- Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
- Performs other duties as assigned which are directly related to the responsibilities of the position.
QUALIFICATIONS
- Proven experience in attendance, accommodation, and disability management, with demonstrated expertise in WSIB claims management.
- Must possess a strong working knowledge and previous experience representing employers when applying the Workplace Safety & Insurance Act and its related policies.
- Experience in WSIB appeals including review of file disclosures and the preparation of employer submissions to support reduction in costs and / or an employer’s position.
- Demonstrated well developed research, reasoning, analytical and problem-solving skills acquired through post secondary education at the college or university level.
- Ability to provide credible advice and consultation to all levels of management and staff. Demonstrated competency to work within a team environment as well as work in an independent and unbiased manner utilizing good judgement to provide advice and coaching to facilitate accountability.
- Demonstrated strong documentation and report writing skills. Experience drafting concise and tactful written communication to a variety of levels within the organization and WSIB. Excellent verbal skills dealing with all levels of the organization.
- Must possess maturity, initiative, good judgement, strong organizational skills. Demonstrated strong conflict resolution skills required.
- Knowledge of municipal structure and operations would be an asset.
- Intermediate knowledge of Microsoft Office software. (Word, Excel, Outlook). Previous experience in using HRIS systems (Peoplesoft). Knowledge and use of Parklane Systems.
It is the responsibility of the applicant to supply qualifications, licenses and related experience with their application for this competition and ensure their application reaches Human Resources by the closing date or they may not be considered. On the basis of the criteria set out above, this posting is open to all present employees.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
