Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today
Your Role in Supporting Our Members:
As Director, Corporate Delivery, you will provide strategic leadership for the delivery and operational excellence of Vancity’s corporate technology platforms - including Microsoft 365, Windows desktop and server environments, and mobile device management - while overseeing enterprise service delivery across Service Desk and Tier 1–3 support teams.
This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Vice President, Infrastructure and Cloud Engineering. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands
How You’ll Make an Impact:
- Providing strategic leadership and oversight for Vancity’s corporate technology platforms, including Microsoft 365, Windows desktop and server environments, and mobile device management
- Directing and governing enterprise service delivery across Service Desk and Tier 1–3 support teams to ensure high availability, security, and an exceptional end-user experience for all end-user technologies
- Developing and executing technology roadmaps that align infrastructure services with business objectives, regulatory requirements, and security standards
- Managing vendor and partner relationships, including contract negotiations, SLA enforcement, and performance reviews to optimize cost, reliability, and service quality
- Driving continuous improvement and innovation in corporate technology delivery through automation, standardization, and adoption of emerging best practices
- Collaborating with business, risk, and security partners to identify technology risks and opportunities, ensuring that platforms and services enable innovation while maintaining stability and compliance
What You’ll Bring to the Team:
- Post-secondary education in computer science, information systems, business administration, or a related field—or an equivalent combination of education and experience
- 10+ years of progressive experience in IT infrastructure, end-user computing, or corporate technology delivery, including leadership of multi-disciplinary teams
- Proven experience overseeing enterprise platforms such as Microsoft 365, Windows desktop and server environments, and mobile device management in complex organizations
- Demonstrated success leading Service Desk and Tier 1–3 support operations with a strong focus on service quality, availability, and user experience
- Experience developing and executing technology roadmaps aligned with business strategy, regulatory requirements, and information security standards
- Strong track record managing technology vendors and partners, including contract negotiation, SLA management, and performance optimization
- Solid understanding of IT service management principles, with experience implementing process standardization and automation
- Excellent stakeholder management and communication skills, with the ability to influence and collaborate effectively with senior executives and cross-functional teams
Extra Skills That Set You Apart:
- Experience working in financial services, banking, or another highly regulated industry
- Professional designations in IT service management, project management, or technology governance
- Experience leading or supporting executive-level offices, providing high-quality administrative and technology support to senior leadership
You’ll Thrive Here If You Are:
- Service-driven – You are passionate about delivering exceptional end-user and executive experiences and design processes that make technology simple, reliable, and intuitive.
- Collaborative leader – You build trust with executives, peers, and teams, creating an environment where people feel heard, empowered, and accountable.
- Change-ready – You lead teams through transformation, balancing innovation with stability, clear communication, and thoughtful change management.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $148,000 to $185,000 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
- Generous Vacation: New employees start with 3–4 weeks of vacation per year, with additional days earned over time
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
