Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #31723: Senior Project Manager - Quality and Performance
- Union: Non-Union
- Job Description ID #: 7210
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on February 12, 2026.
- Duration: 12 months
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Manager, Business Operations, this position serves as the Divisional consultant responsible for performance measurement, continuous improvement, quality management and operational excellence across the Building Division. The role drives strategic change initiatives that enhance Divisional performance, service delivery and customer satisfaction.
This position conducts audits of moderate to high complexity and supports the development of performance management tools and processes and metrics to inform decision-making and operational improvements. As a senior project leader, the incumbent provides strategic direction for Divisional initiatives and ensures alignment with corporate priorities.
GENERAL DUTIES
- Lead Divisional quality and performance programs and initiatives by designing and implementing process improvement frameworks and performance measurement systems that enhance efficiency, service delivery and regulatory compliance.
- Oversees Divisional audits and performance reviews to assess operational effectiveness and identify opportunities for improvement.
- Develop and maintain key performance indicators (KPI’s) and reporting tools including data dashboards and performance scorecards, using POSSE and other analytical systems to monitor progress and support decision-making.
- Conducts research and analysis on comparable practices, market trends and emerging methodologies to inform divisional strategies, performance frameworks and process improvements.
- Synthesizes analytical outputs and materials to produce reports. Creates and contributes to reports for internal and external use (e.g., Council reports, memorandums, website materials) to communicate performance, financial, staffing levels and other building Division related activities for the purpose of sharing with internal and/or external persons/groups.
- Provides input for and maintains components of Divisional and related datasets. Determines technical requirements to assist with evolving data needs. Liaises with Information Services to implement technical solutions that facilitate evolving data needs and performs related duties, as assigned.
- Is accountable for meeting project specific objectives through effective and efficient planning using a risk approach with a strong emphasis on serving the interests of the City in all audits, analyses, reviews and projects undertaken.
- Works closely with the city’s Audit Services to ensure that the Division is in full compliance with city policies and best practices.
- Collaborate with management across all levels to implement changes and recommendations, streamline business processes, and facilitate meetings, interviews and working sessions to support effective workflow.
- Engages with internal and external stakeholders, including Divisional, industry contacts and project team members to gather data, share insights and build relationships in support of benchmarking, performance measurement and service delivery outcomes.
- Collaborates with other Divisions to develop multi-divisional data models using temporal and spatial analysis methods and tools to analyze data in support of process development and implementation (e.g., business process, benchmarking, performance timelines, efficiencies). Performs comparative analysis with indicators published by agencies, associations, or different levels of government (e.g. MBNCanada, Ministry of Housing, OBOA etc.}
- With the Policy and Training Coordinator is responsible for conducting research regarding policies and standard operating guidelines related to best practices, business processes and functions of the Division.
- Responsible to coordinate initiatives/projects and manage programs and proposals as delegated and/or directed by the Director.
- Provides input on reports to Council or Committees thereof as directed by the Manager of Business operations.
- Routinely deals with managers, staff and other municipal staff. Occasionally interacts with elected officials, other external agencies, builders, developers, and the general public. Expected to use communication skills to obtain the information from individuals beyond sphere of influence.
- Develops and delivers high-quality presentations and briefings that communicate key insights, performance results, and recommendations to stakeholders, supporting data-driven decision-making and divisional objectives.
- Works independently with minimum supervision on multiple activities within the Division and the Planning and Economic Development Department, ensuring deadlines are adhered to, established procedures are followed and follows-up on outstanding issues as appropriate.
- Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
- Performs other duties as assigned related to the responsibilities of the position.
QUALIFICATIONS
- Ability to apply knowledge of business administration and project management, normally acquired by obtaining a post-secondary degree in Business Administration or Project Management or another related field. Candidates with equivalent combination of education and experience will be considered.
- Ability to deal effectively regarding sensitive or confidential matters with tact, discretion and diplomacy with elected officials, representatives of other levels of government, management, peers, staff and the general public.
- Ability to lead, develop and administer a divisional innovation process without detailed instruction and supervision, organize and follow through with plans and solve problems and develop suggestions through the application of innovative and creative thinking, analytical skills and sound reasoning.
- Excellent verbal and written communication and active listening skills, adapting content, style, tone, timing and medium of communication to suit the target audience’s language, cultural background, and level of understanding.
- Knowledge and understanding of performance measurement, continuous improvement processes, statistical analysis and benchmarking.
- Lean Six Sigma certification is desired.
- Experience in the municipal environment is an asset.
- Highly effective facilitation, presentation, conceptual problem-solving and education skills as required to run training sessions and to facilitate learning and focus sessions with the ability to multi-task.
- Strong planning, organizational and project implementation skills.
- Demonstrated ability to provide effective, efficient and superior customer service.
- Ability to manage complex tasks and meet tight, recurring deadlines in a fast-paced environment.
- Must be self-motivated and capable of working independently, as part of a team and cross train as required to backfill the Policy & Training Co-ordinator, and Audit & Process Analyst roles.
- Proficient in a computerized Windows based environment with a working knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint). Working knowledge of the AMANDA software application would be an asset.
THIS POSITION REQUIRES A VALID CLASS "G" DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
