At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
ROLE & RESPONSIBILITIES
Lead the day-to-day operations of the housekeeping departments at the Elk + Avenue Hotel & Mount Royal Hotel in Banff, Alberta.
- Lead the day-to-day operations of the housekeeping departments at our Mount Royal & Elk + Avenue Hotels
- Collaborate with Hotel Managers and the Director of Facilities to improve the cleanliness and maintenance
- Centrally manage daily housekeeping services for scheduled rooms, including laundry
- Creates and manages department budgets in collaboration with Finance and Director of Lodging
- Manage performance reviews, scheduling, payroll, forecasting and inventory
- Maintain all guest rooms and public areas to guarantee that the highest standard of cleanliness
- Ensure productivity goals are met and continuously seek greater cost and labor efficiency
- Ensure quality staff are hired (significant focus during seasonal ramp-up) and trained to meet company standards of quality, service & productivity
- Create and maintain a positive, team-oriented working environment that focuses on motivation, open communication, and continuous improvement
- Provide leadership, guidance and coaching to direct reports to advance outcomes
- Participate/report on progress in departmental meetings which includes a weekly one/one meetings with Director of Lodging
- Proactively monitor forecasted occupancies six months in advance, create staffing plans and communicate/collaborate to achieve objectives
- Communicate clear and consistent information regarding the departmental goals to produce desired results
- Provide superior customer service to guests by responding to their requests promptly and professionally and continuing to seek improvements in the quality of guest amenities and supplies
- Establish clear performance standards and expectations
- Ensuring compliance with licensing laws, health and safety and other regulations
- Collaborate with the Hotel Managers and Health & Safety Manager to improve practices
- Collaborate and lead BJC working groups to refine and advance lodging standards
- Maintain up to date knowledge of new cleaning machinery, chemicals and procedures
- Conducts regular guest room and public space inspections
- Maintains records of room condition and equipment and coordinate with maintenance and hotel operations to complete repairs
- Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures, and is in a state of preparedness for any emergency which may occur
- Other duties as assigned
REQUIRED SKILLS & QUALIFICATIONS
- Strong communicator (verbal and written): centralized leadership across seven different hotel operations taxes communication and necessitates ability lead both on the ground and virtually
- Position expert: past success as an Executive Housekeeper (having managed at least one large hotel: 450 rooms plus) with a strong knowledge of industry best practices
- Motivational leader: demonstrated ability to advance/create best in class culture and operational outcomes
- Experienced trainer: this role must lead the development, oversight and implementation of best in class training focused on efficiency, cleanliness, health, safety and employee engagement
- Collaborator: work closely with the Director of Rooms, Hotel Managers, Senior P&C Manager, H&S Manager and Chief Engineer to improve outcomes across all KPI’s
- Strong financial acumen and business thinker: ability to manage, report and forecast expenses and labor across multiple locations while continuously seeking efficiencies and proactively implementing improvements
- Lifelong learner: as a team, we continuously seek improvement in our operations both for our guests and staff. In so doing, we welcome feedback as a gift and work across teams to learn and grow
- Motivated: driven to create unforgettable and inspiring hospitality experiences
- Grounded team player: we win as a lodging team. When teams are in need, or operations are at peak, we love to clean rooms, scrub dishes and welcome guests! The remainder of the time, we remain laser focused on creating/implementing plans and monitoring outcomes to achieve our vision of creating world class hotel offerings that are unforgettable and inspiring!
- Proactive, decisive and committed: confirm staffing plans six months in advance and work collaboratively to outcomes. Own risk and manage changes/challenges
This is a salaried role.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
