Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products.
Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers.
At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don’t. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day.
We are currently hiring a full-time Customer Service Representative at our location in Alberta, Canada. This is a fully onsite role. The work hours are 8:00am-5:00pm, Monday to Friday.
Duties and Responsibilities:
• Generate the maximum possible number of quality outbound calls daily to customers, prospects, and leads
• Execute CSR responsibilities such as sending quotes, catalogues, and samples as well as making follow-up calls
• Order tracking and provide customer detailed delivery information for orders
• Respond to incoming customer inquiries (via phone, email, and walk-in) as promptly as possible
• Acquire and maintain detailed product and application knowledge
• Work patiently and knowledgeably with customers
• Heavy order entry and sample requests entered quickly and accurately
• Cooperate with other members of the team to meet customers’ needs
• Discuss customer applications and recommend products based on customer specifications
• Use CRM software to manage customer, prospect, and lead activity and information
• Perform related job duties as assigned and required.
Key Skills and Attributes:
• High School diploma required
• At least 1 year of related experience in customer service or sales is strongly preferred
• Excellent communication skills, both written and verbal
• Superb time management and ability to multi-task and engage in several activities at once
• Quick and accurate entry of orders
• Dependable and reliable, with a strong work-ethic
• Strong listening and problem-solving skills
• General PC skills and proficient in Microsoft Office (Outlook, Excel, and Word)
• Able to communicate calmly and professionally with customers at all times.
We offer a competitive salary, benefits package, and paid time off.
