Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As a Senior Regional Director, you will lead the strategic growth and oversight of a retail branch region within Vancity’s Inclusive Banking network, translating divisional strategy into clear regional priorities that drive strong financial results and exceptional member experiences. You’ll directly lead a team of Branch Managers, strengthening leadership capability, operational effectiveness, and community presence across the region, while championing disciplined sales and advice practices, effective risk management, and an inclusive, member-centric culture. We’re looking for an experienced retail banking leader who excels at coaching other leaders, uses data and insights to guide decisions, and is passionate about advancing inclusive, community-focused banking.
We are hiring for two (2) Full-time, Permanent positions which will be based across our branches within a region, and will report directly to the VP, Inclusive Banking (Branch Channel). Candidates must be located in the Vancouver / Lower Mainland region or be willing to relocate.
How You'll Make an Impact:
- Leading the development and delivery of regional growth strategies that translate divisional priorities into clear plans focused on service excellence, new-market growth, and strong financial performance
- Driving regional performance and the modernization of branch service models through a member-centric approach and close collaboration with Inclusive Banking, Wealth Management, Business Banking, Marketing, IT, Risk, and other enterprise teams
- Ensuring effective service strategies, resource allocation, and decision-making by leveraging branch insights and internal and external data, while advocating for both member and employee voices in projects and process improvements
- Coaching and developing Branch Managers as strategic, enterprise-minded, future-oriented leaders, strengthening their ability to foster professional growth, succession, high performance, and an inclusive culture within their teams
- Leading disciplined sales management and advice practices across branches, enhancing discovery conversations, opportunity identification, and effective referrals between Retail, Business Banking, and Wealth
- Representing Vancity within the region by working with Branch Managers to build strong relationships with local businesses and community partners, strengthening market presence and deepening member trust
- Overseeing effective risk management, compliance, and regulatory oversight across branches, balancing access and innovation with Vancity’s risk tolerance
Where You’ll Lead and Influence:
- Providing strategic oversight to a regional network of 12-15 branches, ensuring alignment with divisional priorities and member‑centric service excellence
- Leading and developing a team of 25+ Branch Management staff, with overall leadership accountability for approximately 150–220 employees across the region
- Overseeing a significant regional portfolio, including approximately $4.2B in lending and $3.5B in deposits, ensuring strong financial performance and responsible growth
What You’ll Bring to the Team:
- 7-10 years of progressive experience in retail banking or financial services, including leadership responsibility for branch teams or multiple locations
- Proven ability to drive branch or regional performance, balancing service excellence, growth, and operational effectiveness in a regulated environment
- Strong understanding of branch operations, including sales management, advice delivery, and day-to-day service execution within a retail banking network
- Demonstrated people leadership capability, with experience coaching Branch Managers, building engagement, and developing future leaders in a multi-branch or regional context
- Experience implementing divisional strategies at a regional or branch level, using data and performance insights to guide priorities and resource allocation
- Working knowledge of risk, compliance, and conduct requirements within a branch banking environment
- Post-secondary education in business, finance, or a related field, or an equivalent combination of education and experience
You’ll Thrive Here If You Are:
- Strategic and future-focused – You think beyond the day-to-day to shape long-term regional strategies that align with divisional priorities and Vancity’s purpose-driven goals.
- A builder of leaders – You are energized by coaching Branch Managers, growing leadership capability, and fostering high-performing, inclusive teams across multiple locations.
- Member and community-centered – You champion decisions that enhance member experience, deepen community relationships, and reflect a commitment to financial inclusion and social justice.
- Data-informed and results-driven – You are comfortable using performance insights and branch feedback to guide priorities, investments, and continuous improvement.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $165,500 to $194,700 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
