Job Description
What is the opportunity?
The Investigations Officer is a key contact for Capital Market Clients, correspondent banks and RBCFG units, responsible for providing exceptional customer care through the resolution of investigations and compensation claims raised as result of settlements rising from trading, trade finance and other commercial/retail activities. Through ongoing training initiatives and continuous self- development, the investigations officer will work with an effort to operate in an efficient / effective cross-functional team to ensure timely resolution of investigations, loss prevention and risk mitigation.
What will you do?
The responsibilities may vary but could include:
- Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
- Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.
- Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agent banks in the day-to-day handling of investigation cases.
- Support the process of creating, updating and maintaining desk procedures.
- Deliver high quality, timely and error-free service to clients and service partners.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
What do you need to succeed?
Must-have
- University degree or College Diploma or any equivalent combination of qualifications and/or experience, preferably in Business, Finance, Accounting fields.
- Work experiences in wires payments, and/or banking/financial operations/trading activity role.
- Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills.
- Strong ability to exercise a high degree of judgement and negotiation.
- Strong understanding of banking and capital markets practices and activities.
- Adaptability in learning and using various systems and applications effectively.
- Flexible to cover holiday dates on team rotational basis and overtime when needed.
Nice-to-have:
- Knowledge of Treasury/Retail Operations, its procedures, systems (primarily RIMMS, RATS, StorQM, Intellimatch, Intellitracs, Branch procedures RFX).
- Solid knowledge of international banking procedures and policies, industry standards and best working practices.
- Knowledge and understanding of Nostro Standing orders and audit/SOX requirements.
- French language proficiency.
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
- Work in a dynamic, collaborative, progressive, and high-performing team
- Ability to make a difference and lasting impact
Job Skills
Accounting, Accounting Finance, Communication, Finance, Financial Instruments, Financial Statement Analysis, Investment Management, Problem Solving
Additional Job Details
Address:
90 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-02-23
Application Deadline:
2026-03-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
