Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
We are seeking a strategic and hands on Director, Digital Servicing to lead the modernization and evolution of Vancity’s digital banking platform for retail, SMB, and commercial members. This senior technology leadership role defines platform strategy, governs architecture, and drives delivery and operational excellence across the digital servicing ecosystem. The Director owns the digital banking platform and associated capabilities, including online account opening, digital onboarding, public sites, web and mobile experiences, and digital product support, ensuring these capabilities are scalable, secure, resilient, and centered on exceptional member outcomes. Operating at both executive and technical levels, the Director translates business strategy into clear technology roadmaps while remaining actively engaged in architecture, vendor governance, and production stability.
This is a Full-time, Permanent role based at Vancity head office. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.
A typical day would involve:
- Lead the modernization and continuous evolution of the digital banking platform for retail, SMB, and commercial members across web and mobile channels from strategy through execution and production.
- Provide direct architectural and technical oversight to ensure scalable, secure, and resilient platform design and integration.
- Own online account opening, digital onboarding, public sites, and digital product support capabilities end to end.
- Oversee web and mobile technology stacks to ensure performance, usability, accessibility, and seamless member experiences.
- Drive cross functional collaboration across Technology, Product, Operations, Marketing, and business teams to align digital capabilities with organizational priorities.
- Manage and optimize a complex vendor ecosystem, including contract negotiation, service level agreements, performance oversight, and governance.
- Establish strong operational disciplines including monitoring, incident management, release governance, and continuous improvement practices.
- Build, mentor, and lead a high performing team of engineers, developers, and platform specialists.
- Embed Agile delivery practices and modern engineering standards while remaining actively involved in prioritization and delivery oversight.
- Act as a senior technology partner to business leaders, ensuring digital strategy supports growth, efficiency, and member engagement.
What You’ll Bring to the Team:
- Bachelor’s and/or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 10 years of experience in digital banking or financial services technology, including experience across retail, SMB, and commercial segments.
- Strong familiarity with modern web and mobile technologies, APIs, cloud platforms, and digital experience architecture.
- Proven experience leading digital platform modernization and owning complex, client facing systems.
- Deep understanding of system integration, cybersecurity principles, and resiliency in regulated environments.
- Experience managing vendor relationships and complex technology ecosystems.
- Demonstrated success building and leading high performing technology teams.
- Experience working in Agile and product led delivery environments.
- Strategic thinker with strong problem-solving skills and executive level communication abilities.
- Strong understanding of financial landscape to inform strategic vision and enable our business outcomes
You’ll Thrive Here If You Are:
- A strategic thinker with strong problem-solving skills and a results-oriented mindset.
- A strong communicator, with the ability to work effectively with stakeholders at all levels.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $148,000 to $182,800 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
